Job Summary

The Manager - Microsoft Licensing is responsible for leading a team of Microsoft licensing professionals dedicated to delivering exceptional customer experiences, driving licensing subject matter expertise, and supporting the retention and growth of Microsoft customer relationships. This leader serves as a strategic advisor, enabling their team to engage customers in a consultative manner that maximizes the value of Microsoft investments, simplifies licensing complexity, and strengthens long-term customer loyalty.

The ideal candidate is a people-focused leader with strong Microsoft licensing knowledge, a passion for customer success, and the ability to develop high-performing teams that consistently deliver strategic guidance, operational excellence, and measurable business outcomes for both customers and the organization.

Role Description

• Lead, coach, and develop a team of Microsoft licensing professionals focused on customer retention, licensing expertise, and account management excellence.
• Build a high-performance, customer-centric culture that emphasizes consultative engagement, proactive support, and measurable customer outcomes.
• Drive customer retention strategies by ensuring customers realize ongoing value from their Microsoft investments and contractual relationships.
• Ensure the team delivers trusted advisor-level guidance across Microsoft licensing programs, cloud subscriptions, contract structures, and lifecycle management.
• Partner with sales, customer success, solution specialists, and Microsoft stakeholders to develop account strategies that strengthen customer relationships and improve retention.
• Establish performance metrics and accountability measures focused on customer satisfaction, retention, renewal attainment, and operational excellence.
• Collaborate with leadership to identify customer trends, market opportunities, and process improvements that enhance the organization's Microsoft practice.
• Support strategic business initiatives focused on increasing customer loyalty, improving contract retention rates, and expanding long-term customer value.

Behaviors and Competencies

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
• Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
• Business Acumen: Can develop and execute business plans to drive growth and profitability.
• Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization's needs.
• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Conflict Resolution: Can resolve complex conflicts and negotiate win-win outcomes.
• Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.
• Relationship Building: Can take ownership of complex team initiatives, collaborate with diverse groups, and drive results through effective relationship management.
• Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

Skill Level Requirements

• Ability to develop and manage results-oriented recruiting and training programs
• Ability to understand data and drive actions based on quantitative and qualitative insights/trends
• Strong interpersonal, written, and oral communications skills
• Strong mentoring and relationship building skills with ability to effectively manage and resolve group and interpersonal conflict situations
• Skilled at executive communication, presenting to and working closely with internal and external leaders as required
• Strong presentation/public speaking skills.

Other Requirements

• Completed Bachelor's degree or a related experience.
• 3+ years of experience in Microsoft licensing, sales support, or a related field
• 2+ years of experience in an account management or sales related field
• Working knowledge of Microsoft licensing programs and processes
• Experience presenting leadership, sales organizations, customers, or business stakeholders.
• Demonstrated history of strong performance, achievement, and professional growth.

Certifications

• Microsoft certifications must be maintained during employment
• Additional certifications as required

The estimated annual pay range for this position is $150,000 - $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.