Sherwin-Williams

Manager, Marketing Technology

Sherwin-Williams • $90K — $120K *
Cleveland, OH 44130In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in relevant field; preferred in Computer Science, IT, Math, or Software Engineering.
  • Core understanding of relational database design and architecture.
  • Experience with omni-channel platforms and MarTech capabilities.
  • 5+ years of experience writing detailed specifications for data warehouses and database delivery.
  • Proficient in SQL query writing, troubleshooting, and summarization.
  • Excellent verbal and written communication skills.

Responsibilities

  • Lead team in developing customer data strategy and architecture.
  • Design and document multi-platform marketing technology architectures.
  • Identify risks in architecture and develop mitigation plans.
  • Oversee legacy data migration and integration into new systems.
  • Ensure daily operation and performance of marketing database and tools.
  • Collaborate with internal and external stakeholders to resolve data discrepancies.
  • Develop and enforce quality control and access governance processes.

Benefits

  • Hybrid/remote work eligibility.
  • Opportunities for professional growth and development.
  • Engage in cutting-edge MarTech initiatives.
  • Join a dynamic, cross-functional team environment.
Full Job Description
Job Description

The Manager, Marketing Technology is pivotal to the Data-Driven eXperience (DDX) team, responsible for overseeing marketing technology/database operations and new development as well as coordinating a matrixed team in executing all DDX deliverables across marketing automation, customer insights + visualization, and marketing measurement.

The Manager, Marketing Technology will define and oversee processes for intake and workflow, quality control, governance, and documentation across the full DDX team. These efforts will support Sherwin-Williams in driving greater insights, personalization, engagement, and improved lead nurturing for all business-to-business market segments (Residential Repaint, New Residential, Commercial, Multi-Family, Healthcare and Hospitality), as well as the direct-to-consumer market segment (Do It Yourself).

This role is hybrid/remote eligible and will report to our Cleveland, OH Headquarters location.

Responsibilities

Core Responsibilities

Marketing Database/MarTech Development and Operations. Leading a team of four internal resources and/or overseeing an external agency partner(s) in:

  • Customer data strategy/architecture/infrastructure/integration design and development, such as ...


  • Provide insight & technology recommendations that result in solutions to critical business problems


  • Design, implement and document multi-platform architectures with a focus on performance, flexibility, reliability, scalability, and identity resolution


  • Identify architectural risks and create plans to mitigate risks


  • Program scoping, development and implementation related to data integration, aggregation, availability, and processing to drive and enable actionable insights from complex data sets by working with appropriate team members and stakeholders


  • Oversee the development of the database mapping and migration process of legacy data to new systems


  • Identify and resolve production and application issues by determining and pursuing best courses of necessary action


  • Provide support to team members by responding to user questions, resolving issues, and troubleshooting


  • Monitor the system performance by performing root cause analysis and integrating new features


  1. MarTech application strategy/architecture/infrastructure/integration design and development, such as


  • Having an overall understanding of how data flows throughout the MarTech stack and why each element of a system is chosen.


  • Safely set up, integrate and administers tools, ensuring the marketing team understands why the setup was done in such a way and how this setup matches and can improve/automate marketing processes beyond top-of-funnel activities


  • Plan how the next version of the stack will manifest to accomplish business goals


  • Ability to assess tools/vendor's value. Consider tools/vendors that could solve a problem and work closely cross-functionally and lead efforts to ensure the right marketing problems are defined and considered during the assessment phase.


  • Establish vendor relationships based on business needs and the MarTech landscape.


  • Project management through intake, prioritization, enablement and management. Ability to train teams hire and train teams to meet MarTech needs and grow effectively. You must build and maintain a team that develops diverse competencies, avoiding reliance on one platform or method. The goal is to align marketing processes with technology to enhance both and achieve overall business objectives.


  1. Day-to-day monitoring and operations of the Marketing Database and associated software and infrastructure, including:


  • Ensuring daily delivery and ingestion of all assigned relevant files/data integrations (primary digital sources), monitoring for issues and optimization opportunities


  • Coordinating with internal IT resources and external agencies in troubleshooting data delivery issues


  • Ensuring and approving access to the marketing database and tools for appropriate internal resources


  • Actively managing data queries in ongoing UAT processes and other testing


  • Facilitating across DDX team resources, external marketing database provider, and Sherwin-Williams IT teams to troubleshoot data discrepancies and ensure clear data understanding


  • Recommending additional controls for implementation by identifying issues, and writing improved procedures


  • Improving systems by understanding current practices, proposing and optimizations and modifications as needed


  • Providing updates to users on database issues, updates, and key projects and tasks


  1. Facilitating collaboration other PSG departments and teams, to ensure all business objectives and requirements are documented and translated for all parties to understand, including:


  • Build relationships with key business and technology stakeholders across the organization


  • Gathering requirements, test files and assisting in the delivery of additional database development phases, specifically integration of new digital data sources and adaptation of existing infrastructure to accommodate new data


  • Documentation


  • Cross-functional alignment throughout the process


  • Stakeholder support, including answering questions and providing summaries to queries and data access as appropriate


  • Providing DDX "consultation" for marketing technologies/processes not directly under DDX's purview


  • Ensure alignment on data business rules and key aggregates


  • Ensure compliance with privacy and other internal policies as appropriate, including regional, national, and international legislation


  1. Own and prepare technical/data summary reports from start to finish; from building the query, collecting and analyzing the data, and summarizing the information and trends for the final audience


DDX Marketing Operations & Executional Excellence. Providing leadership across the full, matrixed DDX team and external agency partner(s) in scheduling, process and validation of DDX deliverables across marketing automation, customer insights + visualization and marketing measurement:

  • Develops, implements and oversees adherence to executional processes, such as:


  • Access and governance


  • Documentation requirements and processes for managing, storing documentation (GitHub, etc.)


  • Peer Review and Other Processes for QC and validation; establishing and enforcing stage gates for release of deliverables


  • Standardization of business rules, and technical requirements across deliverables (ex: CAC inclusions/exclusions by deliverable type, standardization of flags, standardization of account counting logic)


Qualifications

  1. EDUCATION:
  2. Required:


  • Bachelor's Degree


  1. Preferred:


  • Bachelor's Degree in Computer Science, Information Technology, Math, Software Engineering or related field


  1. KNOWLEDGE & EXPERIENCE:


  1. Required:


  • Core understanding of relational database design concepts (ex: table design, table relationships; 1:1; 1-many), primary & foreign key designations, etc.).


  • Core understanding of omni-channel platforms, data flows, and MarTech capabilities


  • Competency in writing, interpreting, trouble shooting and summarizing basic to intermediate SQL queries


  • 5+ years working with and writing detailed requirement specifications for data warehouses/infrastructure/processes and/or database delivery


  • 5+ years working with IT methodologies (ex: Systems Development Life Cycle, Agile and/or Waterfall), test planning and use cases


  • Excellent communication (verbal and written) skills


  • Demonstrated ability to influence without authority


  • Can translate technical ideas into non-technical terms without sacrificing the quality of information given


  • Effective problem-solver, able to think through and propose alternative options
  • Experience in SQL programming, SQL server data types and functions
  • Knowledge of relational database structures, documentation and processes
  • Experienced user in Tableau or similar


  1. Preferred:


  • Experience with B2B and B2C customer data


  • Experience administering business intelligence or data visualization platforms


  • Experienced user in Tableau or similar


  • Experience in Digital Analytics platforms and integration


  • 8+ years working with and writing detailed requirement specifications for data warehouses/infrastructure/processes and/or database delivery


  • 8+ years working with IT methodologies (ex: Systems Development Life Cycle, Agile and/or Waterfall), test planning and use cases
  • Familiar with developing SSIS packages to perform ETL functions in a data warehouse environment
  • Experience administering business intelligence or data visualization platforms

About Sherwin-Williams

The Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products to professional, industrial, commercial, and retail customers in North and South America, Europe, and Asia. It operates in three segments: Paint Stores, Consumer, and Global. The Paint Stores segment sells paint, coatings, and related products to end-use customers. This segment markets and sells Sherwin-Williams branded architectural paints and coatings, industrial and marine products, and original equipment manufacturer product finishes and related items.

Sherwin-Williams Careers

Join the vibrant team at Sherwin-Williams, a leader in the paint and coatings industry, and contribute to a legacy of innovation and leadership. As a company committed to growth and excellence, Sherwin-Williams offers unparalleled job opportunities for professionals eager to advance their careers in a dynamic and supportive environment. Work You’ll Do At Sherwin-Williams, we empower our team to bring their creativity and expertise to various roles, driving transformative results across the business landscape. Our commitment to professional growth and diversity training ensures that every team member can thrive. Lead in a Culture of Innovation Sherwin-Williams stands at the forefront of the coatings industry, blending tradition with advanced technology. Our culture is built on a foundation of innovation, leadership, and a relentless pursuit of excellence. Join us and lead the way in developing new solutions that impact markets globally. Engage with a Global Team Collaborate with over 60,000 dedicated professionals worldwide who are as passionate about materials science as they are about creating beautiful and durable finishes. At Sherwin-Williams, you’ll work alongside industry experts and leaders who are pioneering new paths in the coatings sector. Sherwin-Williams Careers and Employment Opportunities We are continuously expanding our team and looking for talented individuals who are ready to paint the world with us. From research and development to marketing and sales, the career paths at Sherwin-Williams are as diverse as our product lines. Do Innovative Work Engage in projects that challenge the status quo and contribute to sustainability and efficiency in the industry. Our team at Sherwin-Williams harnesses the power of cutting-edge technology and collective expertise to lead the market in innovation and quality. Be Part of a Great Team Sherwin-Williams is not just a workplace. It is a community where you can build lasting relationships through professional networking and collaborative team efforts. Our inclusive environment supports diversity and is designed to help you reach your full potential. Future-Proof Your Career With a wide array of benefits, continuous training programs, and a focus on internal growth and promotions, Sherwin-Williams is committed to helping you shape a long and successful career. Whether you are looking for a full-time position, an internship, or leadership roles, the opportunities are vast. Explore Job Opportunities and Internships Start your professional journey with Sherwin-Williams by exploring various employment and internship opportunities that match your skills and interests. We are hiring creative, curious, and motivated individuals ready to make a significant impact. Stay Connected Join Our Team Search open positions, submit your resume, and prepare for your interview with us. At Sherwin-Williams, we look for individuals who are solution-driven and ready to contribute to our culture of innovation and excellence. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Sherwin-Williams. Join Sherwin-Williams today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Your future starts here!
Learn more about Sherwin-Williams
Size
61,626 employees
Market Cap
$61.6 billion
Industry
Food & Beverages
Net Income
$2 billion
Founded
1866
5 Year Trend
+11%
Revenue
$18.3 billion
NASDAQ
SHW
* Ladders Estimates

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