Position Summary...The Manager, Learning & Development, Agency/Partner Education is a hands-on learning leader responsible for designing, developing, and delivering Walmart Connect's internal and external product education and certification programs. This role focuses on executing high-quality, scalable learning experiences that enable associates, advertisers, and partners to effectively use Walmart Connect's advertising products and solutions.
Reporting to the Sr. Manager, Learning & Development, this role plays a key part in supporting the growth of Walmart Connect Academy by building impactful learning programs that drive product adoption, campaign performance, and advertiser success.
By partnering cross-functionally and applying strong instructional design and facilitation expertise, this role helps deliver data-driven learning programs that enhance product knowledge, improve user confidence, and support business growth.
What you'll do...Program Design, Content Development & Facilitation:
- Design and deliver multi-modal learning programs, including Instructor-Led Training (ILT), Virtual ILT (vILT), eLearning, video, simulations, microlearning, and blended learning for internal and external audiences.
- Develop modular curricula (e.g., 101/201/301) that build from foundational product knowledge to more advanced platform capabilities and campaign strategies.
- Apply instructional design, UX, and storytelling principles to create engaging, learner-centric content.
- Create high-quality learning assets using tools such as Articulate Rise/Storyline, Camtasia, Vyond, Adobe Creative Suite, and PowerPoint.
- Facilitate live and virtual training sessions, certification programs, and enablement workshops.
- Partner with subject matter experts (SMEs) to translate product features and updates into effective learning experiences.
Certification Program Execution:
- Support the development and delivery of certification programs, including content creation, assessment design, and updates.
- Maintain certification materials to ensure alignment with current product features and best practices.
- Assist in managing certification logistics, learner tracking, and reporting within the LMS.
- Ensure consistency and quality across certification content and learner experiences.
Cross-Functional Collaboration:
- Partner with Product, Marketing, Sales, and Partner Management teams to align training with product launches and business priorities.
- Participate in needs analyses and discovery sessions to identify skill gaps and recommend learning solutions.
- Lead the rollout of training initiatives tied to go-to-market efforts and product releases.
Measurement & Continuous Improvement:
- Track and analyze learning performance metrics such as completion rates, learner feedback, and knowledge retention.
- Use data and feedback to continuously improve content, delivery methods, and learner experience.
- Own reporting efforts that connect learning outcomes to business impact.
Academy Support & Program Operations:
- Contribute to the ongoing development of Walmart Connect Academy as a scalable learning platform.
- Lead program operations including scheduling, communications, and coordination with stakeholders.
- Ensure learning content is organized, accessible, and maintained within learning platforms.
What you'll bring...- Bachelor's degree in Business, Communications, Education, or related field and 2 years' experience in adult learning, training content development, or related area OR 4 years' experience in adult learning, training content development, or related area.
Preferred Qualifications - 5+ years of experience in Learning & Development, Product Enablement, or Customer/Partner Education.
- Experience designing and delivering multi-modal learning programs (ILT, vILT, eLearning, microlearning, video).
- Familiarity with instructional design principles and adult learning theory.
- Experience working with LMS platforms and learning analytics.
- Basic understanding of digital advertising, ad tech, or SaaS products.
- Hands-on experience with tools such as Articulate Storyline/Rise, Camtasia, Vyond, or similar.
- Strong facilitation, communication, and stakeholder collaboration skills.
- Ability to translate complex product information into clear, actionable learning content.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 2 years' experience in adult learning, training content development, or related area OR 4 years' experience in adult learning, training content development, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Instructional Design Software, Leading cross-functional teams, Master's degree in Learning and Development, Human Resources, or related field, Project Management Certification, Project management experience, Six Sigma certification
Primary Location...221 River St, Hoboken, NJ 07030, United States of America
