Scotiabank

Manager, Learning and Development

Scotiabank • $90K — $110K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3 years experience in Private Banking, Retail or Commercial banking and/or Learning & Development
  • Preferred University or community college degree
  • Bi-lingual in English / French is an asset
  • Knowledge of adult learning and design principles
  • Thorough understanding of banking products and policies
  • Credit/financial analysis experience is a plus
  • Strong project management skills and deadline-oriented

Responsibilities

  • Implement content maintenance and align new strategies and learning experiences
  • Design, develop, and ensure quality of customer-focused learning programs
  • Lead virtual training sessions and other learning development processes
  • Gather feedback from Private Banking employees to improve training quality
  • Engage with Managers and Directors to guide training program progression
  • Identify learning gaps and develop solutions based on insights from sessions
  • Support vendor relationships for content development and training logistics
  • Work with teams to implement large content changes adhering to guidelines
  • Prepare presentations for senior management and partners
  • Develop visuals and media to support varied learning methodologies
  • Assess impacts and dependencies across all learning programs
  • Create communications and evaluation plans for implementation
  • Maintain learning program websites according to bank standards
  • Monitor market trends and propose enhancements to learning experiences
  • Champion a high-performance and inclusive work environment

Benefits

  • Collaborative work environment with leadership engagement
  • Access to diverse learning methodologies including eLearning and in-person sessions
  • Opportunity to make a significant impact in employee training
  • Access to industry best practices and trending methodologies
  • Supportive community focused on employee growth and development
Full Job Description
Requisition ID: 274892

Purpose

Responsible for supporting the development, management and delivery of Private Banking learning programs and changes across all delivery modalities including, but not limited to, virtual classes, face to face classes, eLearning, simulations, videos and podcasts, learning plans and guides, leader guides, and job shadow guides. The Manager will work with internal and external partners and business stakeholders to implement identified changes. This role will also fulfill the program reporting needs and work with the appropriate HR Services group as required.

What you will be doing:

  • Responsible for the implementation of content maintenance, the integration of new content, the alignment to new strategies and ongoing learning experience, and delivery modernization
  • Contributes to the design and development and takes a lead role in the quality control of learning programs that support a customer focused culture across the Private Banking network
  • Leads virtual training sessions and other learning and development sessions as required
  • Impacts the quality and delivery of learning programs through leading regular touchpoints with Private Banking employees to gather feedback and provide direct support and coaching
  • Responsible for engaging with Managers, Senior Managers and Directors to provide professional guidance in supporting training Program progression, identifying opportunities for coaching and development, and addressing areas of concern
  • Takes insights and opportunities from these sessions to address gaps in learning and develop long-term solutions and strategy
  • Supports vendor relationships, including the coordination of content development, reviews and approvals, scheduling virtual and in-person sessions, venue contracts and attendance.
  • Coordinates with the Learning COE and Learning Management System teams on the implementation of complex and large content creation and/or changes to the existing content in accordance with established guidelines and standards
  • Provides ongoing support to the Senior Manager with training content details, reporting on content updates, collaborating with partners in Private Banking, Canadian Banking, RBSC, Contact Centre, product, and technology groups to obtain support and information when required
  • Prepares presentations for Senior Manager, senior audiences and partners when required
    Leads regional and national calls to educate and improve learning program engagement by connecting the dots across a wide range of audiences to effectively communicate change and influence adoption
  • Develops visuals including learning journey maps, infographics, podcasts, etc. to support learning methodologies and delivery strategies
  • Assesses impacts, dependencies, and trade-offs across all learning programs when managing and making changes to the content library, taking all learning assets and the different modalities into consideration
  • Creates communications when required and evaluation plans for learning programs and assists in the implementation across the network
  • Develops and maintains websites in accordance with the bank standards and guidelines
  • Supports the learning program pages across various sites, including day-to-day maintenance, document upload and working with respective partners
  • Works with the Learning COE and HR Services to set-up and maintain learning assets and to establish cadence of reports and data from Learning Management System
  • Creates and maintains internal learning reports and dashboards
  • Maintains training surveys and shares related insights
  • Actions and responds to requests received via email inboxes
  • Monitors market leading trends and learning best practices to propose enhancements to the learning experience
  • Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Actively pursues effective and efficient operations of the respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-today business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.


Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:

  • 3 years Private Banking, Retail or Commercial banking experience and / or Learning & Development, Sales Effectiveness experience
  • University or community college degree preferred
  • Bi-Lingual (English / French is an asset)
  • Knowledge of adult learning principles, and design and development principles
  • Thorough knowledge of Bank products, services, policies, and procedures
  • Credit / Financial analysis experience is an asset
  • Strong project management skills and ability to meet deadlines
  • Strong communication skills, both verbal and written
  • Strong presentation skills required


Location(s): Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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