Functional Title: Manager IV Job Title: Manager IV Agency: Health & Human Services Comm Department: Reg Office Supp DSHS 4.2.5 Posting Number: 21380 Closing Date: 09/25/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $5,797.66- $8,808.00 Pay Frequency: MonthlySalary Group: TEXAS-B-25 Shift: Day Additional Shift: Telework: Travel: Up to 15% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location:Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
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In accordance with HHS Guiding Principles and universal expectations of personal responsibility, under the general direction of the Director of Office Support of the Information Technology Customer Service and Support division. Performs advanced senior-level computer systems analysis work. Work involves planning and budgeting, as well as analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. Performs complex work overseeing activities associated with Local Area Networks (LAN), Wide Area network (WAN). Responsibilities include assuring services are delivered in a cost effective manner and in compliance with HHSC standards for architecture, security, and project management methodology; are appropriately coordinated with customers; overseeing projects that cross functional agency systems which provide enterprise level services which require coordinating, planning, and scheduling during the project development and implementation stages; Develops and implements strategic planning actions and policy decisions and makes recommendations of the Agency's efforts; plans and schedules studies and system implementations; analyzes and assists in defining agency disaster recovery responsibilities and procedures; facilitating continuous process improvement; recommending new and innovative approaches to better service delivery or reduced costs; and meeting and evaluating group compliance with service delivery benchmarks. Perform customer support activities. Responsible for compliance with applicable policies, standards, guidelines, and procedures of DSHS, HHSC, and DIR. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned.

Essential Job Functions (EJFs):

EJF 1: Supervises the overall planning, implementation, coordination, and evaluation of the Regional Office (DSHS) Support Group to ensure effective services for DSHS customers. Responsibilities include meeting established goals, ensuring work plans and schedules are in place and properly executed, organizing the work based upon best practices, and overseeing day-to-day operations so that projects are completed on time, within budget, and within scope and quality requirements. (25%)

EJF 2: Provides highly technical direction, guidance, and assistance relating to DSHS architecture and standards to Group staff and DSHS customers. Responsibilities include formulating logical descriptions of problems, and devising optimum solutions. Maintains high knowledge of agency program areas to translate specific business processes into standard technology solutions consistent with appropriate DSHS, state, and federal guidelines. (25%)

EJF 3: Assists Director with research and contract management for using outsourced services, including the development of RFP's, the evaluation of bids, and provides recommendations. Assists with vendor management and provides performance reporting. Assists Manager with the consolidation of services to achieve cost reductions and / or improved services. (5%)

EJF 4: Advises and consults with DSHS customers in providing support services and evaluating service level performance consistent with DSHS, HHSC and DIR plans, standards and guidelines. Provides guidance and supervision to assigned staff to ensure services are coordinated, efficient, follow best practices and policies, and meet service level objectives. Maintains up-to-date knowledge of other groups within the branch and negotiates sharing of resources to achieve objectives across the Section. (15%)

EJF 5: Manages and develops staff through review of performance data, consultation, training and performance appraisals. Responsible for hiring and selection, assigning work, completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave. Supervises project managers/team leaders or highly complex projects that require coordinating, planning, and scheduling during project development and implementation stages. Supervises and oversees day-to-day operations so that projects are completed on time, within budget, and within scope and quality requirements. Assures project managers conform to and comply with all related policies, standards, procedures, activities, and that required reports are provided to DSHS, HHSC and oversight agencies. (15%)

EJF 6: Assures assigned group conforms to and complies with all related policies, architecture standards, procedures, activities, and required reports provided by the section, DSHS, HHSC, and oversight agencies. Assures project managers conform to and comply with all related policies, standards, procedures, activities, and that required reports are provided to DSHS, HHSC and oversight agencies. (10%)

EJF 7: Provides input to Manager on budget development, staff allocations, and recommendations for effective and efficient use of resources. (5 %)

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Personal computer hardware and software

Network operating systems and security software

SCCM (System Center Configuration Manager)

Service Level Agreements

Troubleshooting and repairing IT related hardware and software
effective management principles
related state and federal laws, regulations, policies, rules and requirements
strategic planning, human resource management, project management, and conflict resolution
principles of leadership and how to effectively interact with various leadership styles
Information Technology Asset Management practices

Skill in:

Verbal and written communication

Installing and maintaining Windows Operating systems, Active Directory, and Microsoft Office Suites

managing multiple and competing priorities
identifying problems, evaluating alternatives, and negotiating and implementing solutions
working collaboratively and cooperatively with diverse groups

Ability to:

Translate technical and industry terms into non-technical language for training and orientation

Recognize, analyze, and resolve network problems

Organize and prioritize work

Work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed

Move computer/telecommunications equipment

Work more than 8-5, M-F

Adhere to HHS Guiding Principles, Code of Ethics, and Universal Expectation for Personal Responsibility

Think creatively and support creative thinking in others
Establish goals and objectives
Plan, assign, and evaluate the work of others
Effectively manage and motivate staff
Establish effective working relationships with staff at all levels of an organization, agencies, providers, stakeholders and elected officials
Make timely and effective decisions regarding support operations
Develop and implement effective customer service systems
Understand and align operations and support strategies according to business needs
Interpret data and develop effective operating procedures
Organize and present information effectively, both orally and in writing
Lead in an environment of change
Build effective work teams

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• 3 years Experience leading a technical team or project
• 5 years Experience supporting Microsoft Windows 11 and 10 desktop/Laptops operating systems in a local or wide area network environment.
• 2 Years experience in Active directory or Active Roles.
• 2 years experience working in a trouble ticket resolution environment, such as Remedy or Helix.
• Application indicates the willingness to travel.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.