Vast is looking for a
Manager, IT Services, reporting to the
Senior Manager, IT, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations.
This will be a
full-time,
exempt position located in our
Long Beach location.
Responsibilities:- Manage and mentor a team of support technicians to ensure high-quality technical support services
- Manage IT hardware procurement processes, including vendor selection, purchasing, and inventory management
- Develop and implement strategies to meet and exceed service level agreement (SLA) goals
- Monitor help desk ticketing system to ensure timely resolution of technical issues and escalations
- Collaborate with cross-functional teams to prioritize and address critical IT support needs
- Conduct performance evaluations and provide feedback to help desk team members
- Coordinate training sessions to enhance the technical skills of help desk staff
- Lead IT projects, including planning, execution, and monitoring of project timelines and deliverables
- Stay updated on industry best practices and technologies to continuously improve help desk operations
Basic Qualifications:- 2+ years in a management role within an IT help desk environment
- Strong project management skills with the ability to prioritize tasks and meet deadlines
Preferred Skills and Experience:- Strong proficiency in basic networking protocols and infrastructure (Ethernet, TCP, IP, HTTP, DNS, ICMP, DNS, DHCP, IPv4, Routing, LAN/WAN)
- Strong operating systems' proficiency including Linux, Windows, and OSX
- Excellent communication, interpersonal, and leadership skills
- Ability to analyze complex technical issues and provide effective solutions
- Proficiency in using help desk ticketing systems and other IT support tools
- Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus
- Experience working with ITAR, NIST, FIPS, and FedRAMP compliant systems
Pay Range: California
$137,000-$194,000 USD
COMPENSATION AND BENEFITSBase salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast's ongoing commitment to providing high-quality meals for employees.
U.S. EXPORT CONTROL COMPLIANCE STATUSThe person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a "U.S. person" as defined by 22 C.F.R. 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
