IT Operations Manager to lead our enterprise infrastructure and end-user technology environment. This position plays a critical role in ensuring reliable, secure, and high-performing IT services across our corporate offices and branch locations.
The IT Operations Manager will provide operational leadership for infrastructure, network, and end-user support teams, serve as the primary escalation point for critical incidents, and promote resiliency and continuous improvement throughout IT Operations.
Location/Schedule:- On site at our corporate office in Fort Worth, TX
- Monday - Friday 08:00 a.m. to 05:00 p.m.
Key ResponsibilitiesLead and Develop IT Operations Teams- Lead, coach, and develop network administration and help desk/end-user support staff.
- Establish clear performance expectations, service objectives, and accountability standards.
- Support employee development through coaching, mentoring, and continued skills training.
- Participate in hiring and workforce planning for IT Operations.
Manage IT Infrastructure and Operations- Oversee enterprise infrastructure, including networking, servers, virtualization, cloud platforms, and end-user computing.
- Maintain system stability, security, and availability through effective monitoring, patching, maintenance, and lifecycle management.
- Support data centers and branch technology, including documentation, asset management, and physical security.
- Lead technology implementations for new branches, facilities, and organizational initiatives.
Lead Incident Response and System Availability- Provide operational oversight for critical enterprise systems.
- Serve as the primary escalation point for major incidents, outages, and after-hours emergencies.
- Coordinate timely issue resolution and communicate effectively with leadership and business stakeholders.
- Manage on-call rotations and maintain consistent incident-response standards.
Deliver Excellent End-User Support- Oversee organization-wide support for computers, printers, scanners, desktop software, and related technology.
- Establish and improve service-level agreements, key performance indicators, and customer satisfaction measures.
- Promote consistent, professional, and timely technology support.
Drive Continuous Improvement- Support disaster-recovery readiness, infrastructure monitoring, change execution, and modernization efforts.
- Coordinate major upgrades, deployments, and cross-functional technology initiatives.
- Partner with cybersecurity, project management, and business teams to align IT Operations with organizational priorities.
- Identify opportunities to strengthen service reliability, security, resiliency, and operational efficiency. [Manager, I..._4.30.2026 | Word]
Education and ExperienceRequired- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Five to seven years of experience in IT operations, infrastructure, and end-user support.
- Experience managing incident response, escalations, and after-hours or on-call support.
- Strong knowledge of enterprise infrastructure, networking, servers, virtualization, cloud platforms, and end-user computing environments.
- Experience monitoring service levels, operational performance, and customer satisfaction.
Preferred- Previous people-management or supervisory experience.
- Experience with Cisco network support.
- Experience supporting branch-based or multi-site organizations.
- Relevant technical certifications or an advanced degree.
