Preferred Qualifications

• Bachelor’s degree in computer science or a related field.

• 7+ years of information technology experience.

• Prior management experience.

Job Summary

Manages a team that develops, implements, and/or supports technology solutions for a business function. Ensures the operational stability of technology systems and applications and that technology solutions meet the needs of the company.

Major Tasks, Responsibilities, and Key Accountabilities

• Oversees technology development and support activities to ensure technology issues are resolved in a timely and cost-effective manner in accordance with governance and security processes.
• Manages and tracks the progress of multiple technology efforts, including administration, work plans, resource planning and control, status reports, and budgeting.
• Resolves problems by analyzing issues, recommending corrective actions, providing tactical direction, and reallocating associate resources where needed.
• Communicates activity statuses with technology teams, peers, management, and end-users.
• Provides management, coaching, and feedback to associates, including assessing performance and providing guidance and direction on work-related activities.
• Reviews operational processes and implements changes when needed.
• Works with leadership to align technology resources to appropriate projects and workstreams.
• Builds relationship with key stakeholders and operational groups to identify and resolve business issues.
  

Nature and Scope

• Solutions require analysis and investigation.
• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.