Job Summary

Leads continuous improvement initiatives for one or more areas of the organization. Identifies and develops process improvement and business transformation opportunities based on business priorities that result in a better customer experience, top-line growth, and bottom-line profitability.

Major Tasks, Responsibilities, and Key Accountabilities

• Directs a team of process improvement professionals (e.g. Lean Six Sigma), including hiring talent, providing coaching and feedback to direct and indirect reports, and delegating work tasks to associates.
• Leads the development and implementation of continuous improvement initiatives to improve business operations and processes within the organization.   
• Manages all project activities for continuous improvement and performance enhancements.
• Directs project selection, tracking, and management reporting for all continuous improvement projects.
• Stays current and up to date on process improvement benchmarking and market activity.
• Leads the development of continuous improvement programs and provides direction and strategy for translating results into actionable improvements that enhance the customer experience.
• Develops and maintains continuous improvement success scorecards and related metrics. 

Nature and Scope

• Problems are typically defined by higher level leadership. Problems are difficult. Solutions require analysis and investigation.
• Decides how to achieve planned results within an organization's plans, policies, and guidelines. May set or change plans/goals within respective department or area.
• May manage department via multiple layers of managers OR directly supervise a staff of professional individual contributors at the senior or technical advisor level.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel 20% to 50% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 9+ years of experience in a related field, including several years in a management/supervisory capacity.