Manages and ensures the successful installation, adoption and the effective support of all application software (custom or vendor provided) utilized to support the clinical, research, administrative and financial activities of Children's Hospital and Health System (CHHS). Manages and coordinates the analysis and programming activities of assigned personnel, including recruitment, staffing, employee relations, performance management, training and orientation. Supports IPM and our clients through the activities and role of Product Manager for identified applications.
Essential Functions- Manages day-to-day supervision of assigned personnel and projects to long-range strategic systems planning. Directs project team members assigned to multiple projects, including delegation of assignments, staffing, recruitment, performance management, educational/personal staff development, training and orientation to ensure operational needs.
- Manages multiple simultaneous projects and communicates complex technical topics effectively to a diverse group of people. Develops or oversees integrated and detailed work plans and estimates for projects and monitors the progress of the team against these estimates.
- Assesses and manages the capacity demands of assigned personnel, to inform availability of key resources across project and maintenance work.
- Is responsible for assigned cost center budget preparation process and monitors/manages the areas of responsibility to budget. Provides and maintains reports and records as required for monitoring financial and productivity activities, etc.
- Manages overall effectiveness of designated applications by understanding available functionality, options and possible alternatives for all installed software.
- Directs and participates in selection of new software and provides leadership in developing "best practices" for its use.
- Participates in IMS management meetings and effectively utilizes expertise within all areas of the IMS department.
- Participates in establishing performance metrics for IMS and works to achieve or exceed on key performance indicators within and across Teams.
- Participates as part of the IMS Leadership support and escalation on call team.
- Conforms to formal departmental methodology standards.
- Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development
People Management Responsibility
- Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development
Education
- Bachelor's Degree in computer science/management information systems or in a clinically relevant discipline combined with information systems work experience Required
Experience
- 7+ years relevant experience in an environment of complexity comparable to CHHS. Required
- Previous management/supervisory experience, including budgeting, planning and supervision of personnel. Required
Knowledge, Skills and Abilities
- Excellent communication and interpersonal skills necessary to present to and interact effectively with various system users, staff, leadership and vendors.
- Excellent organizational skills and ability to manage multiple projects.
Certifications/Licenses:
