Job Summary
The Manager, Inflight Training Delivery leads the delivery of all inflight training programs across both fleets, ensuring instructional quality, consistency, and scalability. Reporting to the Senior Manager, Regulatory Training and Standards, this role owns the training delivery function and leads the trainers responsible for initial, recurrent, differences, and specialty training. This position partners closely with the Training Development team, who own curriculum and content design, to ensure every training session, regardless of fleet or base, is delivered to a consistent, regulation-compliant standard.
Duties & Responsibilities
- Lead and manage the Trainers - Dash 8 and E2 teams, ensuring consistent, high-quality training delivery across both fleets.
- Own the training delivery function, including facilitation, and liaise with the Planning team for logistics for initial, recurrent, differences, and specialty training sessions
- Partner with the Training Development team to translate curriculum and content updates into consistent classroom and simulator delivery
- Standardize instructional practices, facilitation techniques, and evaluation methods across trainers and bases
- Monitor and calibrate trainer performance and instructional quality, addressing gaps through coaching and development
- Maintain trainer qualification and certification standards, ensuring all instructors remain current with regulatory and company requirements
- Track training completion and compliance metrics across both fleets, escalating at-risk gaps to the Senior Manager, Regulatory Training and Standards
- Support the transition to the Pelesys training system from a delivery standpoint, ensuring continuity of training operations throughout the changeover
- Ensure training delivery meets Transport Canada Civil Aviation Regulations (CARs), Commercial Air Service Standards (CASS), and Porter's internal requirements
- Support aircraft introductions, service changes, and procedural updates by coordinating trainer readiness and delivery capacity
- Contribute to continuous improvement of training delivery methods, tools, and instructor development programs
- Actively participate in Porter's Safety Management System (SMS) by reporting hazards and incidents encountered in daily operations and promoting the Company's Safety Policy
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications
- Minimum 5 - 7 years of experience in aviation training delivery, instructional leadership, or inflight operations
- Minimum 3 years of experience as a Flight Attendant Trainer or equivalent, with demonstrated experience delivering Transport Canada-compliant training
- Experience supporting training delivery across multiple fleets or operational certificates is an asset
- Proven leadership experience managing and developing frontline trainers or instructors
- Working knowledge of CARs, CASS, and cabin safety training requirements
- Familiarity with Company Operations Manuals, training manuals, and applicable SOPs
- Experience with IOSA standards and recommended practices (ISARPs)
- Strong organizational skills, with the ability to manage logistics across multiple bases
- Excellent communication, coaching, and stakeholder management skills
- Comfortable operating in a period of system transition, with adaptability to evolving tools and processes, with a passion for utilizing technology and adult learning principles
- Willingness to travel occasionally for training-related activities
- Ability to secure restricted airport security clearance
- Must maintain a valid passport (with a valid C1D Visa if required) and be able to travel when required; access to a vehicle is essential
- Successfully complete the initial cabin crew training
Location
Porter Training Facility, 151 Superior Blvd. Mississauga, ON - #LI-Onsite
