As a Service Manager at ASM, you will lead all customer service operations for ASM equipment within your assigned region. You will be responsible for installation, qualification, and ongoing support of ALD, PEALD, CVD, PECVD, and EPI tools, ensuring strong performance, reliability, and customer satisfaction. You will oversee spare parts operations, manage financial performance across service and spares, and lead a team of Field Service Engineers. By partnering closely with Micron, internal stakeholders, and your team, you will drive operational excellence and build a strong, professional service organization.
What you will be working onTechnical and operational leadership- Oversee installation, qualification, and service support of ASM equipment across the region
- Provide guidance to site personnel on routine and non-routine technical activities
- Ensure service jobs are completed within scheduled timeframes and according to plan
- Participate early in new product development activities to ensure field readiness
- Improve service processes, reporting structures, and operational procedures
- Establish standardization, guidelines, and best practices for service operations
- Create an optimal environment for product support, including tools and procedures
- Provide feedback to product organizations to improve ease of maintenance and uptime
Safety, quality, and compliance- Establish and maintain a strong "Safety and Quality First" culture
- Ensure adherence to ASM policies, service bulletins, and procedures
- Drive proper use of documentation and systems to support continuous improvement
- Promote accurate reporting, including FSM usage and time tracking
Customer and account leadership- Support all ASM service activities for the Micron account within the assigned region
- Build and maintain strong relationships with customer stakeholders
- Ensure all contractual service obligations are met
- Drive customer satisfaction through service delivery and responsiveness
- Stay informed on account goals, roadmaps, financial performance, and key issues
- Communicate progress, risks, and opportunities to leadership
Financial and business management- Responsible for meeting regional financial targets for service and spares business
- Manage spare parts depots and consignment inventory levels
- Support forecasting and revenue generation activities
- Monitor performance and take corrective actions as needed
Team leadership and development- Lead and manage Field Service Engineers and group leaders
- Motivate and communicate effectively with direct reports
- Set clear expectations aligned with cost, schedule, and performance goals
- Manage FSE utilization and team productivity
- Conduct annual reviews and support career development
- Define annual goals for team members aligned to account objectives
- Foster a professional, high-performing service organization
Planning and collaboration- Plan and organize work schedules to meet operational demands
- Allocate resources effectively across service activities
- Collaborate with Sales to support spares and service contract closure
- Work cross-functionally with internal teams to achieve business objectives
- Participate in departmental policy and strategic decision-making
- Integrate activities across teams to ensure alignment and execution
What we are looking for- Bachelor of Science in Engineering or a related field
- 5-10 years of experience in field service management, preferably in the semiconductor capital equipment industry
- Strong knowledge of semiconductor equipment, ASM technologies, and applications
- Experience managing service operations, customer accounts, and field teams
- Experience with P&L management, forecasting, and business processes
- Ability to influence and interact with senior stakeholders internally and externally
- Strong project management, organizational, and time management skills
- Excellent verbal and written communication skills in English
- Prior people management experience with responsibility for team performance and development
- Experience using SAP and service-related systems
What sets you apart- Strong background in semiconductor service, customer satisfaction, and account management
- Experience managing spare parts logistics and inventory at a regional level
- Proven ability to build and improve service organization structure and processes
- Demonstrated ability to balance strategic thinking with execution
- Experience driving continuous improvement and operational efficiency
- Ability to operate effectively in a high-demand, customer-focused environment
