The RoleAXS is seeking a highly collaborative Manager, Human Resources to support our Contact Center and corporate offices. Based in Frisco, TX, you will serve as a strategic partner to the Vice President of the Contact Center and leaders across corporate business units in our Frisco and Scottsdale offices. This role has a strong focus on employee relations, Contact Center recruiting and onboarding, compensation, payroll and HRIS data, workforce analytics, benefits, compliance, and employee engagement.
What Will You Do?- Provide day-to-day human resources support to employees and managers, including employee relations, leadership support, employee experience, inclusive culture, and policy administration.
- Serve as the primary HR partner to the Vice President of the Contact Center and leaders across corporate business units in the Frisco and Scottsdale offices.
- Lead interviewing and hiring for Contact Center employees, including partnering with Talent Acquisition and external staffing agencies as appropriate.
- Coordinate onboarding for all new hires in Frisco and Scottsdale in collaboration with the U.S. HR team.
- Partner with managers and the HR and Compensation teams to maintain job descriptions, review market compensation and internal equity, and establish salary ranges by title and location.
- Conduct and document employee relations investigations, recommend appropriate resolutions, and maintain confidentiality.
- Maintain relevant communication channels and trackers, and coordinate new-hire and termination updates with Talent Acquisition and other partners.
- Maintain accurate employee information in HRIS, payroll, and related systems; research errors, resolve integration issues, complete data uploads, and support two payroll cycles.
- Conduct exit interviews, monitor the employee experience, analyze engagement and workforce data, and help leaders execute action plans that improve engagement and retention.
- Partner with the HR and Benefits teams on program implementation, leave administration, open enrollment, and resolution of employee questions.
- Ensure compliance with applicable federal, Texas, Arizona, and local employment laws, regulations, and company policies.
- Coordinate with Human Resources, Finance, IT, Payroll, and Operations on change management, communications, training, and implementation plans for HR and payroll processes and systems.
- Pull and analyze workforce metrics to identify trends, inform recommendations, and keep leadership apprised of areas that may require action.
- Travel periodically between the Frisco and Scottsdale offices as business needs require.
What Will You Bring?- 5+ years of progressive human resources generalist experience, including employee relations, compensation, benefits, culture, performance management, and onboarding.
- Previous experience supporting a Contact Center environment is required.
- Experience with HRIS and payroll systems, employee data, reporting, and data integrity.
- Knowledge of applicable federal, Texas, Arizona, and local employment and leave laws, including FMLA, ADA, FLSA, EEOC requirements, and Title VII.
- Experience advising and influencing leaders at all levels of an organization.
- Strong business acumen and analytical skills, including the ability to translate workforce data into practical recommendations.
- Excellent employee relations, investigation, conflict-resolution, documentation, written communication, and verbal communication skills.
- Ability to handle sensitive and confidential information with sound judgment and professionalism.
- Ability to work independently with minimal supervision and collaboratively across teams.
- Strong project-management, organizational, multitasking, and time-management skills, with a proven ability to meet deadlines.
- Ability to work with urgency, adapt to change, and maintain composure under pressure.
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred; PHR, SPHR, SHRM-CP, or SHRM-SCP certification is also preferred.
- Experience in a technology, entertainment, ticketing, or similarly fast-paced organization is a plus.
Pay Scale: $85,000-$95,000Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.
*Employer does not offer work visa sponsorship for this position.What's in it for You?- Extraordinary People - we're not kidding!
- Meaningful Mission- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
- Community & Belonging -A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace
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