Requisition ID: 265339
PurposeLead the delivery execution and continuous improvement of onboarding and servicing experiences for Global Transaction Banking (GTB) clients, with a focus on Cash Management and Payments.
This role is highly delivery-focused, requiring strong organisation, structured project execution, and deep understanding of GTB products and operational workflows. The Manager will drive cross-functional initiatives across Product, Technology, Operations, and regional teams to ensure seamless client onboarding and efficient servicing at scale.
The Manager will also ensure business strategies, plans and initiatives are executed in compliance with governing regulations, ALM, fraud, risk, and security policies and procedures.
What you will be doingPartnering with Global Transaction Banking product managers and Business Banking Segments (Small Business Banking, Commercial, Corporate) to deliver foundational capabilities and features for the ScotiaConnect channel and GTB's Cash Management products and services.- Collaborate with the Product and Technology teams to define, understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.
- Assist the Sr. Manager in developing and executing roadmaps across multiple agile workstreams, ensuring clear tracking of milestones, dependencies, and delivery outcomes
- Assist with the preparation of proposals/business cases outlining product concept, business, and financial rationale.
- Work closely with the IT team to develop solutions and build out MVPs, ensuring business priorities and value delivery in all iterations.
- Demonstrate strong collaboration across multiple stakeholders and partners with various priorities, ensuring strong coordination, alignment, and on-time delivery
- Manage a backlog of clearly defined and prioritised features and capabilities, balancing business priorities, operational needs, and delivery timelines
- Contributes to discussions on solutions and executes assigned priorities objectively and with consideration and awareness of potential impact on other initiatives. Create data and insights to identify opportunities to streamline processes and achieve operational excellence within the channel.
Collaborate with SMEs to define system and process requirements aligned to GTB onboarding, servicing workflows and operational models, develop implementation and change management plans and detail specific tactics to address opportunities and barriers. - Maintain relationships with internal stakeholders and partners to ensure ongoing communication, prioritization, and feedback cycles on lab deliverables.
- Analyze existing product features, functions, and key performance indicators to deliver enhancements and efficiencies to legacy business processes.
- Continuously review internal business operations to evaluate for automation where possible and promotinge operational efficiency with all partners and stakeholders and driving forward innovation through ongoing analysis and refinement.
- Navigate multi-stakeholder priorities across, workstreams, customer segments, and business lines to ensure a consistent business banking customer experience.
Participating as product owner in agile team projects with responsibilities for business vision, sprint planning, backlog grooming, sprint reviews, and retrospectives.- Define detailed user stories with applicable acceptance criteria in collaboration with the product and technology teams to ensure a clear understanding of the requirements to successfully meet business goals.
- Review and approve finished development work before release into production.
- Participate in prioritization process to ensure focus on stories going into sprints.
- Facilitate mechanisms for meaningful user testing and end user feedback.
- Foster a team culture supportive of open and honest communication, trust, curiosity, innovation, and collaboration
What you bring- Post-secondary education, preferably in business or IT
- 3-5 years experience delivering banking products and/or complex cross-functional initiatives, with strong project management and execution capabilities
- In depth knowledge of digital products and delivery capabilities offered by Scotiabank to support an enterprise-wide business and regulatory mandate.
- Strong understanding of the user experience and digital channels marketplace and regulatory environment; government/payment associations' political direction with knowledge of wide range of business, regulatory, technical, and political issues that are often multi-level and complex in nature.
- Expert knowledge of agile methodologies (scrum, kanban, etc) and experience in collaborating with technology partners.
- Strong project management, product owner, and data analysis skills.
- Excellent written & oral communication skills with the ability to cater context to audience.
- Proven experience in project delivery, balancing multiple priorities, stakeholder asks, and day to day tasks with a sense of urgency.
- Strong experience developing dashboards and presenting relevant metrics and data insights.
- Strategic and pragmatic thinking to devise/develop business and risk management plans, develop and negotiate long-term vision and direction of the global payment/channel portfolio.
- Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences.
- Results oriented and innovative in identifying and pursuing opportunities to leverage capabilities to increase revenues, decrease costs and mitigate risks.
- Fluency in Spanish (written and verbal) required to support regional stakeholders and clients
- Experience in GTB, Cash Management, or Payments products and workflows strongly preferred
- PMP, PSPO designation an asset
Working Conditions- Work in a hybrid, standard office-based environment;
- Some travel required across Scotiabank's GTA footprint; usually planned
- Some international travel may be required; always planned
- Environment is high pressure, complex, fast-paced with changing priorities
- Review and development of complex materials and information
- Frequent ad-hoc requests from senior officers
- Regular internal, external, and cross-functional meetings
#LI-Onsite #GTB Interested?If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
What's in it for you?Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Canada : Ontario : Toronto
