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About the Role

As the Manager of Cover Genius' global workplaces, this role is responsible for keeping the balance between the comfort of the familiar and the distinction of location across our global offices, currently located in San Francisco, Sydney, Amsterdam, New York, London, Montevideo and Vancouver. Managing a team of individuals on the ground in each location, this role will guide and shape the culture of each office, as well as the ways we collaborate together in person through in-office work, collaborative events and gatherings that involve our partners and our communities as well as employees.

This role is also responsible for our San Francisco Headquarters and the daily office operations both locally and globally: managing facilities, coordinating workplace services, and ensuring a seamless employee experience. You will collaborate with cross-functional teams to optimize processes, maintain a safe and welcoming work environment, and support company culture. Your team brings our purpose to life by working at the very heart of our business as innovators across all administration and service areas relating to our offices. To drive success in this role, you will have strong organizational skills, excellent interpersonal skills, experience with real estate globally, including leasing, as well as basic knowledge on operating AV systems and other applications required.

As the Manager, Global Workplace Operations you will:

• Build and maintain relationships with your stakeholders
• Manage the team across workplace operations and service offerings globally
• Manage the San Francisco workplace day to day operations and service offerings
• Manage vendors and build relationship
• Manage workplace operations budgets globally
• Collaborate with the People team functions to support onboarding, culture initiatives, events and employee experiences.

From managing day-to-day facility operations to ensuring other initiatives are in place, your work will shape how our offices feel and function globally. Whether it's streamlining processes, supporting workplace safety, ensuring compliance or championing a seamless workplace experience, your impact will be felt across all our hubs. Regular collaboration with other team members and Leadership Team in the office/hubs will be key in ensuring our work environments are safe, compliant, and conducive to productivity, reflecting our culture and commitment to excellence are achieved.

Key Responsibilities

• Department management
  
  • Set long-term strategy for the workplace ecosystem across multiple locations.
  • Oversee large real estate/facilities projects (build-outs, major renovations).
  • Lead the Workplace department.
  • Own global budget; responsible for P&L.
  • Ensure workplace strategy supports culture, productivity, and talent attraction/retention in deep collaboration with the rest of the People team functions.

• Workplace Administration
  
  • Maintaining workplace organization and its layout
  • Management of office and kitchen supplies including asset inventory
  • Management and recording of incoming and outgoing mails
  • Provision of general administrative functions to support the smooth running of the office.
  • Serve as the main point of contact for any workplace-related issues and address employee concerns promptly.
  • Organize lunches, catering and internal events
  • Facilitates office orientations/inductions and issuance of equipment in collaboration with the People Team and other employee needs as part of new employee onboarding process
  • Arrange collection of equipment and deactivation of access as part of employee offboarding process
  • Monitor and manage the office operational budget, ensuring cost-effective solutions for supplies, utilities, and other office needs.

• Facility Management
  
  • Meeting room management and bookings including set up and support
  • Workplace cleanliness and maintenance
  • Management and maintenance of security and access control
  • Establishing good working relationships with building management and vendors

• Work Health and Safety
  
  • Ensuring that the workplaces are compliant with the safety standards
  • Establishment of health protocols as needed

• Social Responsibility
  
  • Provide assistance in any sustainability initiatives
  • Provide assistance in any CG Gives including research, charitable events or anything related to charitable initiatives

• Event Management
  
  • Responsible for Executive and Board meetings including logistics required by Board of Directors
  • Assist in securing event venues, catering and decorations (as needed)
  • Assist in booking team bonding activities and dinners
  • Assist in external event planning and execution
  • Liaise and work closely with Marketing Team for any assistance required for Marketing events

• Perform other duties that may be required from time to time that are relevant to the role

What you will bring

• Proven experience in office, facilities and events management, managing Exec Level meetings and arrangements or other related workplace operations roles for at least 10 years.
• Experience leading a team globally and a deep understanding of the realities of managing across multiple timezones.
• Experience with real estate selection, lease negotiation and landlord management
• Experience managing multiple priorities and delivering work quickly and to a high standard
• Adaptability and the ability to think quickly to reach a solution (things don't always go to plan)
• Experience with working with people from different cultures and levels with excellent communication skills and a collaborative mindset.
• Detail oriented, flexible and thinks out of the box
• Knowledge of health, safety, and security protocols within the workplace.
• Ability to negotiate with vendors and manage budgets effectively

What you will have

• Proactiveness - Able to anticipate potential disruptions and implementing preventive measures
• Problem-Solving & Adaptability - Quickly resolving issues and adapting to changing workplace needs
• Resilience - Maintain positive attitude at all times especially during tough times
• Communication & Stakeholder Management - Liaising between employees, Leadership Team and vendors
• Customer Service Orientation - Employees are our customer and our focus is enhancing workplace to provide good employee experience
• Analytical Thinking - Assess complex situation, optimize processes and cost control

Why Cover Genius?

Cover Genius not only cares about being the best in our industry, we care about our team. We're a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back.

Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

* The cash compensation range for this role is $150,000- $180,000. Compensation will vary based on experience.