Scotiabank

Manager, Fraud Program Change Management

Scotiabank • $95K — $115K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Post-secondary education in business, communications, organizational change management, or equivalent experience.
  • 5+ years in change management, program delivery, or fraud management.
  • Strong understanding of change management practices.
  • Experience with cross-functional initiatives in fraud, operations, and compliance.
  • Working knowledge of fraud detection and prevention processes is an asset.
  • Ability to simplify complex changes into audience-friendly materials.
  • Strong stakeholder management and facilitation skills.

Responsibilities

  • Lead planning and execution of fraud program change initiatives.
  • Develop integrated change strategies and stakeholder engagement plans.
  • Assess impacts on various internal teams and functions.
  • Translate complex changes into clear business communications and training content.
  • Partner with leads across multiple departments to integrate change activities into plans.
  • Support operational readiness through coordination of training and deployment activities.
  • Monitor adoption, risks, and effectiveness of change initiatives.

Benefits

  • Diverse opportunities for professional development.
  • Commitment to community impact for employees and customers.
  • Competitive rewards program including bonuses and flexible vacation.
  • Inclusive culture emphasizing Diversity, Equity, and Inclusion (DEI) initiatives.
  • Accessibility accommodations for a diverse and inclusive environment.
Full Job Description
Requisition ID: 271424

As the Manager, Fraud Program Change Management within Global Fraud Management, you will support the successful delivery and adoption of fraud-related initiatives that strengthen fraud prevention, detection, monitoring, investigations, reporting, controls, and operational effectiveness. You will translate program changes into clear stakeholder engagement, communications, training, readiness, and adoption strategies while ensuring initiatives are delivered in compliance with governing regulations, internal policies, risk appetite, and business control expectations.

Is this role right for you? In this role, you will:
  • Lead change management planning and execution for fraud program initiatives, including technology enhancements, process changes, data initiatives, control uplift, reporting improvements, operating model changes, and platform modernization.
  • Develop and maintain integrated change strategies, stakeholder engagement plans, communication plans, training approaches, readiness checklists, adoption plans, and post-implementation support models.
  • Assess stakeholder impacts across Fraud Operations, business lines, Technology, Analytics, Compliance, Operational Risk, Knowledge Management, Training, and other control partners.
  • Translate complex fraud, technology, process, and control changes into clear, business-ready communications, implementation materials, leadership updates, FAQs, huddle guides, user guides, and training content.
  • Partner with program leads, product owners, business analysts, technology teams, and operational leaders to embed change management activities into delivery plans, milestones, governance routines, and implementation playbooks.
  • Support operational readiness by coordinating readiness criteria, implementation dependencies, user acceptance support, business sign-offs, procedures, training completion, communication deployment, and go-live support.
  • Facilitate working sessions, stakeholder reviews, impact assessments, and change forums to build alignment, surface risks, resolve issues, and drive adoption across impacted teams.
  • Monitor adoption, feedback, risks, issues, change saturation, training effectiveness, stakeholder readiness, and benefits realization; provide clear updates and recommendations to senior management.
  • Maintain strong relationships with internal and external partners to ensure changes are practical, well communicated, risk aware, and aligned to customer, employee, operational, regulatory, and control outcomes.
  • Contribute to a strong risk culture by ensuring day-to-day activities align with the Bank's risk appetite, compliance obligations, conduct expectations, and business control standards.
  • Champion a high-performance environment and contribute to an inclusive, collaborative, and continuous improvement-oriented work environment.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • Post-secondary education in business, communications, organizational change management, finance, risk management, technology, or a related field; equivalent experience will also be considered.
  • Five or more years of related experience in change management, program delivery, project management, business transformation, fraud management, financial services, risk management, operations, or technology-enabled change.
  • Strong understanding of change management practices, including stakeholder impact assessments, communication planning, training support, adoption measurement, readiness tracking, and sustainment planning.
  • Experience supporting complex, cross-functional initiatives across business, operations, technology, analytics, risk, compliance, legal, and control functions.
  • Working knowledge of fraud prevention, detection, investigations, case management, fraud monitoring platforms, reporting, operational controls, or financial crime processes is an asset.
  • Ability to translate complex business, technology, regulatory, and operational changes into clear, practical, and audience-appropriate materials.
  • Strong facilitation, stakeholder management, influencing, negotiation, and relationship-building skills, with the ability to build alignment across diverse teams and senior stakeholders.
  • Excellent verbal and written communication skills, including the ability to prepare concise executive updates, presentations, training content, leadership talking points, implementation guides, and adoption summaries.
  • Strong analytical, problem-solving, prioritization, and decision-making skills, with comfort managing ambiguity, competing priorities, and accelerated timelines.
  • Proficiency with Microsoft Office tools, including PowerPoint, Word, Excel, Teams, and SharePoint; experience with Jira, Confluence, Visio, Power BI, or similar delivery and reporting tools is an asset.
  • Change management certification, project management certification, agile delivery experience, or financial services transformation experience is an asset.


What's in it for you?
  • A rewarding career path with diverse opportunities for professional development.
  • An organization committed to making a difference in our communities - for you and our customers.
  • A competitive rewards program that includes an annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow, and participate through our various Employee Resource Groups, which span diverse communities and backgrounds.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Scotiabank

More Finance & Insurance Jobs

Find similar Manager, Fraud Program Change Management jobs:

NationwideToronto, ON