Scotiabank

Manager, Fee Operations, Scotiatrust - Toronto, ON

Scotiabank • $90K — $110K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • University degree in Business, Finance, Commerce, or related discipline, or equivalent experience.
  • Extensive experience in trust, wealth management, operations, fee administration, or financial services.
  • Strong understanding of fee structures, pricing methodologies, and revenue allocation.
  • Experience working with operational processes, controls, risk management, and regulatory requirements.
  • Demonstrated experience in business process improvements and technology implementations.
  • Strong stakeholder management and communication skills.
  • Advanced analytical and project management capabilities.

Responsibilities

  • Champion a client-focused culture supporting accurate fee practices.
  • Lead implementation of new fee agreements and ensure accurate documentation.
  • Act as a primary business partner for fee-related issues, collaborating across departments.
  • Provide direction on fee setup, maintenance, and governance to reduce operational risk.
  • Establish a strong fee management framework with effective controls and oversight.
  • Drive continuous improvement by identifying operational gaps and developing solutions.
  • Lead stakeholder engagement and training efforts in compliance with organizational values.

Benefits

  • Opportunities for meaningful operational change and career growth.
  • Access to a diverse and inclusive workplace that values different perspectives.
  • Potential for collaboration with various internal teams and partners.
Full Job Description
Requisition ID: 270238

Role Overview

As Manager, Fee Operations, Scotiatrust, you will play a key role in strengthening the way fee arrangements are implemented, governed, and continuously improved across the business. This role offers the opportunity to lead meaningful operational change, support revenue integrity, and help ensure fee structures are applied accurately, consistently, and in alignment with regulatory requirements, internal policies, and business objectives. Working closely with branches, support functions, Technology, Finance, and internal investment partners, you will help advance fee processes, support repricing initiatives, enhance operational efficiency, and promote accurate revenue allocation across Scotiatrust.

Some of the Key Accountabilities
  • Champion a client-focused culture by supporting accurate, consistent, and well-governed fee practices that strengthen client trust and broader Bank relationships.
  • Lead the implementation of new and revised fee agreements, ensuring complex pricing arrangements, discounts, partner agreements, special service fees, and repricing initiatives are accurately interpreted and documented.
  • Act as a primary business partner for fee-related matters, working with fee administration partners, Technology, Finance, and internal investment partners to resolve issues and support business requirements.
  • Provide direction on fee setup, maintenance, fee-code governance, revenue allocation, and complex fee scenarios to promote consistency, accuracy, and reduced operational risk.
  • Establish and maintain a strong fee management framework through effective controls, monitoring, reporting, audit support, remediation, and oversight.
  • Drive continuous improvement and automation by identifying operational gaps, developing scalable solutions, preparing business cases, and act as business lead on fee-related technology initiatives.
  • Lead stakeholder engagement, training, change management, and implementation activities while acting in accordance with Scotiabank's Values, Code of Conduct, Global Sales Principles, and risk culture expectations.

Required Experience & Skills
  • University degree in Business, Finance, Commerce, or a related discipline, or equivalent experience.
  • Extensive experience in trust, wealth management, operations, fee administration, or financial services.
  • Strong understanding of fee structures, pricing methodologies, revenue allocation, partner agreements, and fee-code governance.
  • Experience working with operational processes, controls, risk management, and regulatory requirements.
  • Demonstrated experience leading business process improvement, automation, and technology implementation initiatives.
  • Strong stakeholder management, communication, training, and change management skills.
  • Advanced analytical, problem-solving, and project management capabilities.

Desired Experience & Skills
  • Experience supporting fee repricing initiatives, technology releases, or system/process changes in a financial services environment.
  • Familiarity with Scotiatrust, wealth management operations, client fee arrangements, and revenue allocation processes.
  • Experience preparing business cases, operational reporting, governance materials, training documentation, or implementation plans.
  • Ability to work effectively across branches, Finance, Technology, fee administration partners, and internal investment partners.

We are seeking talented, purpose-driven individuals who are eager to make a meaningful impact. If this role aligns with your interests, career aspirations and you see an opportunity to grow, we encourage you to apply. We value diverse backgrounds, perspectives, and potential, and we look forward to learning how you can contribute to our team.

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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