JetBlue Airways

Manager Fare Rules and Revenue Integrity

JetBlue Airways • $114K — $170K *
Long Island City, NY 11101In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field OR equivalent experience with a high school diploma/GED and 4 years of relevant work experience.
  • 5 years of experience in revenue management, pricing, or fare audit.
  • Strong analytical and investigative skills with the ability to work through ambiguous data.
  • Familiarity with fare construction, ticketing rules, and GDS/reservation systems.
  • Ability to travel occasionally (up to 10%) and meet legal work eligibility requirements.

Responsibilities

  • Own fare rules, tariff maintenance, and specialty/off-tariff pricing, ensuring strategic alignment.
  • Conduct daily fare and ticket audits, identifying rule violations and fraud.
  • Manage the Agency Debit Memo (ADM) identification and recovery process.
  • Establish and maintain business rules for ticketing and inventory controls.
  • Investigate agency-side abuses such as unauthorized fare redistribution.
  • Collaborate with Sales and Network teams to enforce contract and fare eligibility terms.
  • Develop detection strategies for consumer-driven abuse like hidden city ticketing and surcharge manipulation.
  • Improve tools and data access for better revenue protection and detection capability.

Benefits

  • Free space-available travel on JetBlue flights.
  • Access to healthcare benefits and a 401(k) plan with company match.
  • Performance bonuses and restricted stock units.
  • Short-term and long-term disability coverage.
  • Basic life insurance.
Full Job Description
Position Summary:

The Pricing team is responsible for maximizing ticket revenue across the JetBlue network through sound fare structures, disciplined tariff management, and protection against revenue leakage. Within Pricing, the Fare Rules and Revenue Integrity function owns the accuracy and integrity of JetBlue's fare rules, tariffs, and specialty/off-tariff pricing, while also protecting revenue across the full booking and ticketing lifecycle, identifying, quantifying, and closing leakage from fare rule violations, distribution abuse, agency misconduct, and fraudulent booking behavior.

The Manager leads a newly established function that combines core fare and tariff ownership with a growing fraud and revenue leakage mandate, leading a team of Analysts spanning Fare Rules & Tariffs and Specialty/Off-Tariff Pricing, while also building out Revenue Integrity capability, including Agency Debit Memo (ADM) recovery, fare and ticket audit processes, and emerging fraud and distribution abuse detection, growing the team as the function scales. The Manager works closely with Pricing, Distribution, and Sales to identify and close revenue leakage.

Essential Responsibilities:
  • Own fare rules, tariff maintenance, and specialty/off-tariff pricing, ensuring accuracy and alignment with commercial strategy.
  • Own day-to-day fare and ticket audit processes, identifying rule violations, misuse, and fraudulent booking behavior.
  • Drive Agency Debit Memo (ADM) identification, dispute, and recovery processes.
  • Set up and maintain business rules for ticketing time limits and related inventory-holding controls.
  • Monitor and investigate agency-side abuse, including unauthorized fare redistribution, undercutting, and married segment manipulation.
  • Partner with Sales and Network teams to enforce contract terms and negotiated fare eligibility.
  • Build detection approach for consumer-driven abuse, including skip-lagging/hidden city ticketing and transatlantic fuel surcharge (YQ/YR) manipulation.
  • Identify and help close gaps in current tools and data access, particularly where detection capability doesn't yet exist.
  • Partner with IT, Distribution, and Revenue Management systems teams to build scalable detection and reporting capability.
  • Develop reporting that quantifies recovered and protected revenue and communicates impact to senior leadership.
  • Manage, mentor, and guide a team of Analysts spanning Fare Rules & Tariffs, Specialty/Off-Tariff Pricing, and Revenue Integrity, growing the team as the function scales.
  • Lead the development of newly hired crewmembers and deliver regular recurrent training.
  • Stay current on industry-wide fraud and distribution trends, proactively identifying new leakage vectors.
  • Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
  • Engage in other ad-hoc projects and analysis as appropriate.
  • Other duties as assigned.


Minimum Experience and Qualifications:
  • Bachelor's degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research or a related field OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Five (5) years of revenue management, pricing, or fare audit experience
  • Strong analytical and investigative skills; comfort working with ambiguous, incomplete data to identify patterns
  • Working knowledge of fare construction, ticketing rules, and GDS/reservation systems
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship


Preferred Experience and Qualifications:
  • Two (2) years of direct management and/or leadership experience
  • Experience with fare audit tools (e.g., Accelya or similar)
  • SQL or other data querying experience
  • Knowledge of airline industry trends, distribution channels, and fraud/abuse patterns


Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment


Work Environment:
  • Traditional office environment


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Compensation:
  • The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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