American Express

Manager, Enterprise Technology Services Communications

American Express • $110K — $130K *
New York, NY 10025In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years in communications for workplace technology or change management initiatives.
  • Exceptional writing and storytelling abilities for diverse audiences.
  • Strong grasp of workplace technologies and AI tools, showing interest in emerging tech trends.
  • Proven track record in developing effective communication plans and campaigns.
  • Solid project management skills capable of handling multiple projects simultaneously.
  • Ability to build strong relationships and influence stakeholders across various functions.
  • Experience in creating polished visual communications without needing advanced graphic design skills.

Responsibilities

  • Develop and execute communication plans for technology launches and training efforts.
  • Independently manage communication projects from start to finish including planning and execution.
  • Translate technical information into clear, actionable communications for all employees.
  • Write and produce content for various platforms including newsletters and digital displays.
  • Create engaging visual communications for both digital and physical formats.
  • Build relationships with internal teams to stay aligned on product developments and priorities.
  • Oversee project timelines and ensure effective execution under tight deadlines.
  • Explore and implement improvements for communication workflows and processes.

Benefits

  • Comprehensive medical, dental, vision, life, and disability insurance.
  • Flexible working arrangements tailored to roles and business needs.
  • 20+ weeks paid parental leave for all parents for various family situations.
  • Access to on-site wellness centers with medical staff in select locations.
  • Free confidential counseling support through a wellness program.
  • Career development and training opportunities.
  • Bonus incentives and competitive retirement savings plan match.
Full Job Description
Job Description

The Manager, Enterprise Technology Services Communications, plays a key role in developing and executing communications campaigns that help American Express colleagues around the globe understand and adopt workplace technologies and AI productivity tools that support how they work. The ideal candidate will bring exceptional writing and content development skills, strong project management capabilities, sound judgment, and the ability to build effective relationships across the organization. This role is part of the company's Corporate Affairs & Communications organization and reports to the Director, Enterprise Technology Services Communications.

Responsibilities

  • Develop and execute communications plans and approaches that support workplace technology launches, change moments, adoption efforts, training campaigns, and ongoing colleague education.
  • Independently manage communications projects from intake through execution, including planning, stakeholder engagement, content development, approvals, launch, and post-launch support.
  • Translate technical concepts, product updates, and colleague impacts into clear, concise, and actionable communications for non-technical audiences.
  • Write, edit, and produce communications across a variety of channels and formats, including enterprise emails, monthly Amex Tech newsletter, intranet content, presentations, FAQs, training materials, Slack posts, and other digital communications.
  • Create polished, on-brand visual communications for digital and physical channels, including digital displays, intranet pages, Slack, advertisements, posters, and other campaign assets.
  • Build strong partnerships with Technology product teams and other internal stakeholders, staying informed of business priorities, product roadmaps, rollout plans, and evolving colleague impacts.
  • Manage communications calendars, project timelines, and competing priorities to ensure effective and timely execution across multiple initiatives.
  • Maintain a high standard of quality, accuracy, consistency, and adherence to corporate brand standards across communications campaigns and deliverables.
  • Identify opportunities to improve communications workflows, processes, and outcomes, including through the effective use of AI.


Qualifications

Minimum Qualifications
  • 5-7 years of experience developing and executing communications for workplace technology, technology adoption, change management, or other complex colleague-facing initiatives.
  • Excellent writing, editing, proofreading, and storytelling skills, with demonstrated ability to translate complex or technical information into clear, compelling communications for broad, non-technical audiences.
  • Strong understanding of workplace technologies and AI productivity tools, with experience supporting technology-focused initiatives and curiosity about emerging technologies and how they shape the colleague experience.
  • Demonstrated ability to develop communications plans and independently translate broader communications and change strategies into effective campaigns, content, and channel approaches.
  • Strong project management and prioritization skills, with the ability to independently manage multiple concurrent initiatives, stakeholders, and deadlines in a fast-paced environment.
  • Demonstrated ability to build trusted relationships, collaborate across functions, exercise sound judgment, adapt quickly, and influence stakeholders, including leaders.
  • Experience creating polished, on-brand visual communications for digital channels; advanced graphic design expertise is not required.
  • Proficiency with Microsoft 365 applications, workplace collaboration platforms, presentation development tools, and corporate intranet/content management systems.
  • Working knowledge of AI tools and demonstrated experience using them to support content development, editing, research, ideation, and communications workflows.
  • Experience developing communications across a variety of channels and formats, including email, intranet platforms, collaboration tools, presentations, video, digital displays, and other digital communications.
  • Knowledge of user-centered content design principles for intranet and digital communications, including information architecture, navigation, usability, and end-user experience.
  • Portfolio of writing samples required; samples demonstrating technology-focused or colleague-facing communications are strongly preferred.
  • Bachelor's degree in Communications or a related field.


Preferred Qualifications
  • Experience supporting global workplace technology organizations, technology adoption programs, or large-scale technology rollouts preferred
  • Experience with Adobe Creative Cloud applications or other visual design tools preferred


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Finance & Insurance
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ
AXP
* Ladders Estimates

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