This role is responsible for leading the Application Support and ERP Administration teams, ensuring high-quality service delivery, ERP program execution, and team performance.
This posting is for a
current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.
Responsibilities - Lead, coach, and develop Application Support and ERP Administration team members.
- Manage team performance, service standards, and delivery quality.
- Oversee application support operations, ticket triage, escalations, and issue resolution.
- Support the administration and enhancement of NetSuite and other enterprise applications.
- Prioritize and scope ERP and support requests while controlling scope creep.
- Co-manage the ERP roadmap, releases, and stakeholder communications.
- Act as the escalation point for complex ERP and application issues.
- Collaborate with technical and business teams to ensure system stability and efficient delivery.
- Maintain documentation, testing standards, reporting, and continuous improvement initiatives.
- Other related duties as assigned.
Qualifications - 7+ years of experience in ERP administration, application support, IT program management, or a related field.
- Proven people leadership, coaching, and team development experience.
- Experience translating business requirements into effective solutions and support requests.
- Hands-on experience with NetSuite or a comparable cloud ERP platform.
- Knowledge of ERP change management, release coordination, testing, and support processes.
- Strong communication, analytical, and stakeholder management skills.
- Post-secondary education in a related field or equivalent experience.
Preferred Qualifications/Assets:
- NetSuite certification
- Vendor management experience
- Bilingual (English/French)
- Experience working in a multi-branch, national services organization.
