The
Manager, End User Engineering plays a critical leadership role in shaping and advancing the organization's end user technology experience. Responsible for leading the technical engineering function for end user technologies, this role oversees desktop client engineering, Microsoft 365 engineering, collaboration and email services, printing technology, patching and vulnerability management, and audio visual and meeting room services. The incumbent will drive the design, modernization, security, and continuous improvement of end user services through scalable engineering practices, automation, standardization, and the delivery of new capabilities. Working closely with End User Operations, Service Desk, Cyber Security, Network & Cloud Infrastructure, and business stakeholders, the Manager ensures technology solutions are reliable, secure, supportable, and aligned with evolving business needs. Success in this role requires a combination of strong technical leadership, strategic thinking, and a product mindset, along with the ability to translate emerging technologies into practical solutions that enhance productivity, collaboration, security, and the overall employee experience.
What will you be doing?- Own the engineering roadmap, standards, lifecycle strategy, and technical direction for end user technology platforms, including endpoints, Microsoft 365, collaboration tools, email, print, audio visual, and meeting room technologies.
- Lead desktop client engineering, including operating system standards, endpoint configuration, device policies, application packaging, endpoint management, automation, and hardware lifecycle planning.
- Engineer, optimize, and govern Microsoft 365 services, including productivity, collaboration, identity-integrated experiences, email services, policy configuration, feature adoption, and platform modernization.
- Drive continuous improvement and innovation in the end user technology experience by evaluating emerging capabilities, leading proof of concepts, and translating successful pilots into scalable enterprise solutions.
- Own endpoint patching and vulnerability management engineering practices, ensuring secure, measurable, and repeatable remediation processes in partnership with Cyber Security and Infrastructure teams.
- Define and maintain engineering standards for collaboration, email, printing, audio visual, and meeting room services to ensure reliability, usability, supportability, and alignment with business needs.
- Develop and maintain technical roadmaps, reference architectures, configuration baselines, design patterns, and lifecycle plans for end user platforms and services.
- Partner with End User Operations and the Service Desk to ensure engineered solutions are operationally supportable, well documented, and supported by clear knowledge articles, escalation paths, and service readiness materials.
- Act as the technical owner and escalation partner for complex end user engineering issues, identifying root causes and implementing permanent engineering improvements.
- Establish strong vendor and partner relationships to evaluate technology direction, influence roadmaps, manage technical performance, and maximize value from end user technology investments.
- Collaborate with business stakeholders to understand productivity, collaboration, and workplace technology needs, and convert them into practical engineering solutions.
- Maintain current knowledge of end user computing, Microsoft 365, endpoint management, collaboration, security, and workplace technology trends, and apply that knowledge to improve the enterprise user experience.
- Define and report on engineering health, adoption, technical debt, patch compliance, vulnerability remediation, platform reliability, and end user experience metrics.
- Develop the engineering team's technical capability, delivery discipline, and innovation mindset to support growth within the broader IT organization.
What experience do you have?- A minimum of 8 years' experience in IT, with progressive responsibility in end user computing, endpoint engineering, Microsoft 365, collaboration, infrastructure, or workplace technology environments, including a minimum of 3 years leading technical teams, engineering functions, or platform ownership.
- Strong knowledge of endpoint management and desktop client engineering, including Windows operating systems, device configuration, application deployment, hardware standards, lifecycle management, patching, vulnerability remediation, endpoint security, and compliance management.
- Strong knowledge of Microsoft 365 engineering and administration, including Exchange Online, Teams, Purview, collaboration, productivity, email, policy management, security integration, and feature enablement.
- Experience supporting enterprise collaboration and communication technologies, including telephony solutions, enterprise email services, printing technologies, audio visual systems, and meeting room technology.
- Experience developing standards, technical roadmaps, engineering documentation, support readiness materials, and continuous improvement plans.
- Demonstrated ability to evaluate emerging technologies, lead proof of concepts, and implement scalable technology solutions.
- Strong written and verbal communication skills, with the ability to effectively communicate technical concepts, risks, and recommendations to a variety of stakeholders.
We offer a Flexible Work Program that provides you the ability to
work three days onsite per week, from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
This posting is for an existing vacancy within our team.
Financial Benefits:- RRSP matching and Employee Share Purchase Plan programs.
- Annual bonus that rewards your hard work and dedication.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
- Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:- Enjoy company-paid volunteer days to give back to the community.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a flexible modular benefits package.
- Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:- Fuel your growth with the Tuition Assistance Program.
- Double the impact of your generosity with Company Matched Charitable Donations.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
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