A day in the life of a Regional Manager: The Regional Manager is responsible for leading and driving the performance of a portfolio of 8 branches in the Calgary region. This role ensures exceptional customer experience, strong financial performance, and consistent operational execution across the region. The Regional Manager plays a critical leadership role in developing talent, strengthening engagement, and delivering sustainable business growth.
- Customer Experience
- Champion a customer-first culture and ensure consistent, high-quality service across all branches
- Resolve escalated customer concerns and reinforce customer retention practices
- Leadership, Development & Retention
- Lead, coach, and develop Store Managers to build engaged, high-performing teams
- Oversee performance management, employee relations, and talent development in partnership with HR
- Financial Performance & Accountability
- Own regional P&L performance, driving revenue growth, profitability, and expense control
- Monitor key financial metrics and ensure Store Managers effectively manage branch-level performance
- Revenue Growth & Market Development
- Drive customer acquisition and portfolio growth through local marketing and company programs
- Set clear regional targets and ensure consistent execution of growth initiatives
- Operational Excellence
- Ensure compliance with operational standards, policies, and procedures across all branches
- Monitor performance metrics and implement improvements to optimize operations and collections outcomes
What we are looking for: - 3+ years of experience in a multi-unit leadership role within retail, financial services, or a customer-focused environment
- Proven ability to lead, coach, and develop high-performing teams across multiple locations
- Strong business acumen with experience managing P&L performance and achieving financial targets
- Excellent communication, problem-solving, and decision-making skills in fast-paced environments
- Highly organized with the ability to manage competing priorities and drive results
- Demonstrated ability to influence, engage, and build relationships across all levels of the organization
- Comfortable analyzing performance metrics and using data to drive business decisions
- Postsecondary education in business or a related field is preferred
- Valid driver's license and ability to travel within Calgary, AB and our head office in Mississauga, ON
Why work with us? - Leverage our RRSP match and Employee Share Purchase Plan programs.
- Employee discounts on furniture, electronics, and appliances.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a customizable package including options for 100% coverage.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
- For complete picture of total rewards, please click here.
We are offering
$78,500.00 - $100,000.00/year CAD for this role, plus the opportunity to earn monthly bonuses.
We're committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.
At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.
Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you'll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.
This posting is for an existing vacancy within our team.
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