Responsible for assisting the Vice President of Emergency Services and the unit Medical Director in the delivery of safe, quality and cost-efficient care by having competent staff members in the Emergency Department. Ensures efficient utilization of available resources and meets productivity and/or financial goals. Meets customer service satisfaction goals. Works collaboratively and effectively with other administrative personnel, physicians and staff from other areas throughout the Hospital to enhance communication, share pertinent data and improve processes across the continuum.

Responsible for assisting the Vice President of Emergency Services and the unit Medical Director in the delivery of safe, quality and cost-efficient care by having competent staff members in the Emergency Department. Ensures efficient utilization of available resources and meets productivity and/or financial goals. Meets customer service satisfaction goals. Works collaboratively and effectively with other administrative personnel, physicians and staff from other areas throughout the Hospital to enhance communication, share pertinent data and improve processes across the continuum.

Assures the availability of patient care personnel competent to meet patient care requirements. Participates in patient care when needed.

Problem-solves and performs follow-up activities to respond to and resolve complex situations that arise with:
- Patients/significant others
- Physicians
- Management staff in nursing and other departments as appropriate
- Other healthcare facilities
- Community resources

Assures the provision of quality patient care by the appropriate mix of licensed and non-licensed staff members.

Continually evaluates the effectiveness and efficiency of patient care delivery.

Continually monitors and maintains department within budgetary guidelines.

Participates in unit-based quality improvement activities. Works with Vice President of Emergency Services and the Unit Medical Director to develop quality indicators and data collection methods to determine progress toward goals.

Performs analysis of patient requirements for care, and of staff ability to meet patient care needs at least annually. Fosters staff development by assuring that needed skills are obtained.

Develops and maintains effective working relationships with administrative personnel, physicians, and other Hospital Staff members, with patient and significant others.

Implements safe patient handling programs to improve patient and employee safety.

Communicates effectively with Hospital personnel to share pertinent data, improve patient care processes, and improve the quality of care delivered.

Supports policies and procedures; participates in writing, reviewing, and /or revising as needed.

Participates in professional and educational activities.

Investigates and follows up on patient concerns as required.

Interviews potential staff members. Collaborates with the Vice President of Emergency Services and other leadership when appropriate.

Ensures staff evaluations are completed on time.

Intervenes with staff members, when necessary to ensure quality of care, excellent customer service, compliance with department policies, procedures and guidelines, Hospital policies and procedures and all local, state and federal requirements and regulations.

Wears proper personal protective equipment when appropriate. Observes universal precautions consistently. Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance. Meets Health System attendance standards. Performs related duties as assigned.

Education: Graduate of an approved school of nursing. BSN preferred.
Licensure: Current RN licensure with Board of Nursing in applicable state of practice or current RN temporary work permit in appliable state of practice.
Experience: Three to five years' experience in a critical care or emergency room setting. Previous leadership/management experience required. Prefer management experience in emergency room setting.
Certifications: BLS, ACLS, and PALS or ENPC Certification required within 90 days of hire. TNCC required within the first year of employment.
Other: Demonstrates skill in human relations and communications is required. Must have demonstrated clinical expertise in their area of responsibility.