Job DescriptionIf you are a creative, motivated and passionate individual looking for an opportunity to grow, Emerson has an exciting opportunity for you!
Based in our Headquarters Office located in Pittsburgh, PA, you will report to the Director of Security Solutions and Lifecycle Shared Services and lead,
develop and grow the Power & Water Solutions (PWS) Educational Services business for North America.In This Role, Your Responsibilities Will Be:- Provide management oversight, direction, and strategy for the Educational Services team in North America to deliver high quality educational programs to Emerson's Power and Water industry customers.
- Establish objectives and maintain standards for quality delivery of Educational services training modules while driving a high level of customer satisfaction
- Collaborate with other PWS world areas and Systems and Software businesses to harmonize educational content delivery across the organizations
- Manage the Educational Services profit and loss (P&L) center to deliver on established organizational financial metrics including but not limited to sales, asset management and productivity targets
- Drive and develop your team to deliver world class educational programs with a focus on next generation training methods for in-person, virtual and hybrid learning programs
- Identify and drive continuous improvement programs, quality and internal training initiatives
- Have a strong drive to work directly with customers to develop and customize their educational plans and program
- Participate in the marketing and selling of Educational Services
Who You Are:You are creative, motivated, and driven, seeking to deliver the highest levels of customer and employee satisfaction in all you do. You formulate a clear strategy and effectively plan actions to accelerate your organization toward its goals. You pursue everything with energy, drive, the need to finish and continuously improve.
For This Role, You Will Need:- Bachelor's degree or equivalent combination of education and experience.
- A minimum of 6 years of proven experience in field service, sales, application engineering or first-level management.
- Strong people skills and ability to take care of and successfully resolve customer issues.
- Willingness and ability to travel up to 25% domestically
- Must have strong communication skills and leadership capabilities.
- Must be able to motivate people in a technically challenging environment to deliver world class educational programs to a variety of learners
- Demonstrated planning, communication, conflict resolution and interpersonal skills.
- Must be fluent in English
- Legal authorization to work in the United States.
Preferred Qualifications That Set You Apart:- Bachelor's degree in Engineering, related technical subject area or industry experience.
- A minimum of 6 years of experience in engineering, field service, product development, marketing, educational services, customer support or related field
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