American Express

Manager-Digital Product Solution Design

American Express$120K — $150K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years' experience as a product manager/owner in an Agile environment
  • Track record of shaping product vision and delivering digital capabilities
  • Experience in data governance for improved data quality and compliance
  • Proficient in implementing AI tools to simplify processes
  • History of leading and growing technical products and platforms
  • Strong collaboration and communication skills
  • Proven influencer with thought leadership experience
  • Bachelor's Degree in a related field

Responsibilities

  • Collaborate with business stakeholders to identify needs and prioritize projects for technology partners
  • Own product roadmap and create user stories and acceptance criteria in partnership with scrum teams
  • Ensure data governance by maintaining accurate and compliant data records
  • Leverage AI tools to identify opportunities and solve real-world problems
  • Define vision for capabilities and analyze KPIs to track communication performance
  • Encourage collaboration among technology, business stakeholders, and key partners
  • Create solutions to complex technical challenges for scalable capabilities

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Access to free financial coaching and well-being support
  • Comprehensive health insurance including medical, dental, and vision
  • Flexible working model with hybrid, onsite, or virtual arrangements
  • 20+ weeks paid parental leave for all parents
  • Access to global on-site wellness centers
  • Confidential counseling support through the Healthy Minds program
  • Career development and training opportunities
Full Job Description
Job Description

This Manager position is part of the Communication Preferences team within the MPS team. The team is responsible for developing and maintaining servicing preferences. This position will work closely with key stakeholders from technology, legal, compliance, business partners and vendors to launch initiatives globally. You'll be responsible for solutioning for the business initiatives and supporting the creation of strategy for the capability.

Responsibilities

  • Work with business stakeholders to understand needs, prioritize projects, and define clear requirements for technology partners for products owned
  • Own product roadmap and translate business/customer needs to create features, user stories, and acceptance criteria, for owned products and capabilities; Execute upon roadmap in partnership with two scrum teams
  • Laser focus on Data Governance by ensuring data is accurate, complete and compliant. Establish Data Lineage to document the flow of data from capture point to end point where its used.
  • Identify opportunity areas across products and leverage AI tools to embed AI/Automation to address real world problems.
  • Define and drive vision for capabilities and assess KPIs to track performance of communications
  • Drive collaborative spirit when working with technology, business stakeholders, and key partners across the Enterprise through frequent and open communication
  • Create solutions to complex technical challenges across various platforms, systems of record, and teams, to deliver scalable and innovative capabilities
  • Responsible for ensuring the product and relevant processes follow American Express policies and market specific regulations.
  • Maintain awareness of competitive landscape and industry trends.


Qualifications

  • 5+ years' experience working as a product manager/owner in an Agile product development environment
  • Proven track record of shaping the product vision and delivering digital capabilities
  • Experience in implementing data governance to improve data quality and adhere to regulations
  • Experience in implementing AI tools to address customer pain points and simplify processes
  • Experience in leading and growing technical products and platforms
  • Highly collaborative team player with strong communication skills
  • Thought leader with experience in influencing partners and stakeholders
  • A passion for all things digital inside and outside of work
  • Bachelor's Degree in a related field

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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