American Express

Manager-Digital Product Management

American Express$100K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree, preferably in Engineering
  • 5-8+ years of Product Management experience in payments or risk systems
  • Experience with complex cross-functional programs
  • Ability to translate technical concepts for diverse stakeholders
  • Familiarity with Agile development environments
  • Data-driven with proficiency in defining KPIs
  • Strong leadership and stakeholder management skills

Responsibilities

  • Define product vision and multi-phase roadmap focusing on modernization
  • Identify opportunities for simplification and performance enhancement
  • Collaborate with various teams to shape long-term platform capabilities
  • Develop product requirements and success metrics for features
  • Lead roadmap planning and change-management strategy
  • Drive execution through agile practices
  • Ensure alignment across testing strategies and readiness assessments

Benefits

  • Comprehensive health benefits
  • 401(k) with company match
  • Generous paid time off
  • Career development opportunities
  • Flexible work environment
Full Job Description
Job Description

We are seeking a Product Manager to lead the end-to-end product strategy, execution, and delivery of new features for risk decisioning platform products with a focus on scalability, resilience, performance, and developer productivity. This role is responsible for defining product requirements, aligning cross-functional stakeholders, and ensuring successful implementation of platform modernization initiatives

The ideal candidate has experience with large-scale platform modernization, risk/authorization processes, and deep stakeholder management skills. This is a high-visibility role critical to the future of Amex's global authorization architecture.

Responsibilities

  • Define the product vision, strategy, and multi-phase roadmap for platform modernization with focus on resiliency and scalability
  • Identify modernization opportunities, including simplification, consolidation, performance improvements, and enhanced network-based risk decisioning.
  • Partner with Risk Technology, Network teams, Enterprise Architecture, and Data Strategy to shape long-term platform capabilities.
  • Develop detailed product requirements, user stories, acceptance criteria, and success metrics for authorization and risk features.
  • Lead platform roadmap planning including dependency assessment, sequencing, change-management strategy, and operational readiness.
  • Drive execution through agile ceremonies, backlog prioritization, and release planning.
  • Partner closely with engineering leaders to ensure timely delivery, high quality, and adherence to architectural standards.
  • Coordinate functional tests, performance validation, and end-to-end readiness assessments.
  • Facilitate alignment across testing strategies ( UAT, E2E, Regression etc.)
  • Communicate progress, risks, and mitigation plans to senior leadership.


Qualifications

Required:
  • Bachelor's Degree Required in Engineering Preferred
  • 5-8+ years of Product Management experience, ideally in payments, risk systems, platform modernization, or large-scale technology transformation.
  • Proven experience driving cross-functional programs with complex dependencies.
  • Ability to translate technical concepts into clear business requirements and communicate with both engineering and leadership stakeholders.
  • Experience working in Agile development environments.
  • Data-oriented mindset with ability to define KPIs and use analytics to drive decision-making.
  • Excellent leadership, stakeholder management, and cross-functional collaboration skills


Preferred:
  • Experience in payments networks, issuer/acquirer systems, or financial services risk domains.
  • Strong understanding of authorization flows, real-time decisioning, and risk management principles.
  • Demonstrated success improving system performance, scalability, and reliability
  • Knowledge of machine learning or real-time risk modeling pipelines.
  • Strong strategic thinking, influencing skills, and comfort operating in ambiguous environments.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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