American Express

Senior Manager - Strategic Planning

American Express$120K — $150K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience in consulting, strategy, operations, or program support roles
  • Foundational understanding of risk, governance, or regulatory environments (financial services preferred)
  • Interest in process improvement, AI transformation, and operational efficiency
  • Strong analytical and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong written and verbal communication and stakeholder coordination skills
  • High attention to detail and execution discipline

Responsibilities

  • Support documentation of end-to-end processes, including stakeholders, systems, policies, and decision points
  • Help identify friction points and opportunities for improvement across approval workflows
  • Build analyses and synthesize findings from stakeholder inputs and use-case reviews
  • Support redesign efforts in coordination with process owners and risk partners
  • Coordinate with stakeholders across business units, control, risk, compliance, and technology teams
  • Track deliverables, milestones, risks, and dependencies across workstreams
  • Prepare materials for working sessions and leadership updates
  • Support workshops, data collection, and stakeholder interviews

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Full Job Description
Job Description

The Role

The Enterprise AI Transformation Office will lead the design and execution of business enablement and governance modernization efforts across the enterprise. This role will support the team in reimagining how core approval and enablement processes operate end-to-end, identifying sources of friction, and driving coordinated redesign efforts across stakeholders.

The Senior Manager will support AITO's business enablement work by helping to build the fact base, document processes, and support coordinated redesign efforts across key approval and governance workflows. This role will work closely with stakeholders across the enterprise to understand how processes operate today and where they can be simplified and improved - while ensuring alignment with enterprise risk, policy, and governance requirements.

Responsibilities

  • Support documentation of end-to-end processes, including stakeholders, systems, policies, and decision points
  • Help identify friction points and opportunities for improvement across approval workflows
  • Build analyses and synthesize findings from stakeholder inputs and use-case reviews
  • Support redesign efforts in coordination with process owners and risk partners
  • Coordinate with stakeholders across business units, control, risk, compliance, and technology teams
  • Track deliverables, milestones, risks, and dependencies across workstreams
  • Prepare materials for working sessions and leadership updates
  • Support workshops, data collection, and stakeholder interviews


Qualifications

  • Experience in consulting, strategy, operations, or program support roles
  • Foundational understanding of risk, governance, or regulatory environments (financial services preferred)
  • Interest in process improvement, AI transformation, and operational efficiency
  • Strong analytical and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong written and verbal communication and stakeholder coordination skills
  • High attention to detail and execution discipline

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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