American Express

Manager-Digital Product Management

American Express$110K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-3+ years in Agile Product Management or related role.
  • Experience with consumer-facing products and product vision.
  • Strong relationship-building and stakeholder management skills.
  • Track record of driving measurable business results using data.
  • Ability to thrive in a fast-paced, ambiguous environment.
  • Excellent communication skills, both online and offline.

Responsibilities

  • Drive growth in mobile engagement by defining digital capabilities.
  • Develop and deploy new account management features.
  • Collaborate with teams to scale digital functionality and strategies.
  • Build strong partnerships with other lines of business.
  • Utilize data to manage customer engagement across product life cycles.

Benefits

  • Join an exciting team at the forefront of digital adoption.
  • Work with cutting-edge products in the digital space.
  • Opportunity for significant impact on customer experiences.
  • Collaborate with diverse teams across the organization.
Full Job Description
Job Description

The Enterprise Digital Member Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer's digital lives.

The Digital Product Owner - Manager, Enterprise Digital Experiences, will be responsible for driving global app adoption through digital product development in partnership with Global LOBs and Partner BUs. The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement - particularly emerging products. The role will involve a deep partnership with engineering, design, product and analytics functions - leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who'll be at the forefront of driving digital adoption and accelerating our overall digital penetration across the global base.

Responsibilities

The successful candidate will be responsible for:
  • Drive growth in engagement of our core mobile experience through defining best-in-class digital capabilities.
  • Play a critical role in defining, developing and deploying new & emerging account management features, particularly in the emerging product focused domain.
  • Partner with teams across the organization to deploy digital functionality at scale, developing winning strategies ongoing function evolution and improvement.
  • Build and leverage partnerships with other LOBs - creating strong relationships.
  • Data-driven - owning customer engagement and driving deep partnership across the product development & launch life cycle of emerging digital experiences.


Qualifications

Minimum Qualifications:
  • 2-3+ years of experience in Agile Product Management, Product Ownership, Business Analysis, or a related role.
  • Demonstrated experience delivering consumer-facing, backend, or full-stack products and contributing to a clear product vision and strategy.
  • Proven ability to build strong relationships and effectively manage stakeholders across teams and levels.
  • Track record of delivering measurable business results and influencing decisions through data, customer insights, and sound product judgment.
  • Ability to thrive in a fast-paced environment, navigate ambiguity, adapt to changing priorities, and create structure in areas of white space.
  • Excellent online and offline communication skills.


Preferred Qualifications:
  • Understanding of evolving compliance and regulatory requirements and their implications for product development.
  • Familiarity with design-driven development, human-centered design, and Design Thinking methodologies.
  • Experience working within matrixed organizations and highly cross-functional environments.
  • Ability to translate complex business and technical requirements into actionable product requirements, including experience with APIs, integrations, and platform components.
  • Knowledge of reporting, analytics tools, i.e Adobe Analytics.
  • Hands-on experience with Agile product development methodologies and collaboration tools such as JIRA, Rally, Mural, InVision, or comparable platforms.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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