Manager, Design & Technical Services, Americas - Luxury

Ennismore

$75K — $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Highly organized with the ability to manage multiple projects and deadlines.
  • Exceptional communication skills for distilling complex project updates into actionable insights.
  • Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
  • Skilled in creating engaging presentations that align with brand standards.
  • Experienced with financial documentation, including P&Ls and capital planning.
  • Strong attention to detail and ability to maintain confidentiality.
  • Effective in both independent work and cross-departmental collaboration.

Responsibilities

  • Lead and maintain project tracking tools for the Design & Technical Services team.
  • Oversee updates on project status, pipeline activity, and milestones in the region.
  • Compile and present internal reports on hotel openings and team workload.
  • Track fees and monitor profit and loss reports.
  • Coordinate information flow between Design & Technical Services and corporate departments.
  • Assist with drafting technical documents and project briefs in collaboration with teams.
  • Support logistics for the VP, including scheduling and meeting preparation.

Benefits

  • Office based in Toronto, ON.
  • Innovative use of AI in the recruitment process to aid in screening applications.
  • Collaborative work environment with opportunities for multi-departmental engagement.
Full Job Description
Job Description

Main Responsibilities

Project Tracking & Strategic Reporting
  • Lead and maintain macro-level project tracking tools for the Design & Technical Services Americas Luxury team.
  • Oversee timely updates on project status, pipeline activity, and critical milestones across the region.
  • Compile, manage, and present internal reporting on hotel openings, team workload, and departmental KPIs.
  • Fees tracking & P&L monitoring.


Cross-Functional Communication
  • Serve as a key liaison between D&TS and corporate departments such as Brand, Legal, HR, Finance, and Marketing.
  • Coordinate the flow of information and ensure alignment between stakeholders and project objectives.
  • Support preparation and delivery of strategic planning briefs, business updates, and reporting packages.


Team Support & Operational Planning
  • Assist in drafting and coordinating Design Briefs, PIPs (Property Improvement Plans), and other technical documents in collaboration with internal teams and external consultants.
  • Contribute to the preparation of high-quality presentations and project documentation aligned with brand and company standards.
  • Provide calendar and logistics support to the VP, including meeting preparation, scheduling, note-taking, and follow-ups on assigned tasks.


Organization & Administrative Excellence
  • Maintain digital filing systems and knowledge-sharing platforms to enhance team efficiency.
  • Coordinate team activities, events, and key departmental communications.
  • Ensure responsiveness to information requests and assist in prioritizing the VP's workload in a fast-paced, deadline-driven environment.


Stakeholder Engagement
  • Interface confidently with internal and external stakeholders, including Accor senior leadership, hotel owners, developers, interior designers, contractors, and project consultants.
  • Ensure a high standard of professionalism and brand representation in all correspondence and documentation.


Qualifications

  • Highly organized, with strong ability to manage multiple workstreams and meet deadlines.
  • Exceptional written and verbal communication skills, with an ability to distill complex project updates into clear, actionable insights.
  • High proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
  • Skilled in crafting compelling, brand-aligned presentations and supporting visual storytelling.
  • Comfortable navigating finance and project budget documentation (e.g., P&Ls, capital planning, etc.).
  • Strong attention to detail, confidentiality, and interpersonal judgment.
  • Adept at working independently as well as collaboratively across departments.


Additional Information
  • Office based: Toronto, ON
  • The Ontario base salary range for this position is $75,000 - $90,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
  • This position is currently vacant and we are seeking a qualified candidate to fill it.
  • We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgement. Hiring decisions at every stage of recruitment are ultimately made by humans.

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