American Express

Manager - Control Management, Operational Resilience

American Express$100K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in operational risk management.
  • Experience in operational resilience or business continuity.
  • Hands-on experience with CBS mapping, tolerance setting, scenario testing, and incident management.
  • Strong planning, organizational, coordination, communication, and stakeholder management skills.
  • Experience in process governance with a track record of overseeing decision-making processes.
  • Proficient analytical and problem-solving skills.

Responsibilities

  • Create and refresh CBS dependency mapping for operational resiliency.
  • Plan and facilitate CBS scenario testing and resilience exercises.
  • Document outcomes of testing and track issues that require remediation.
  • Create Operational Resiliency documentation in line with E-21 guidelines.
  • Provide updates to Senior Leaders and Risk Committees on program activities.
  • Develop and maintain robust cross-market relationships for collaboration and synergy.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers
  • Free and confidential counseling support through the Healthy Minds program
  • Career development and training opportunities
Full Job Description
Job Description

The objective of the ICS Control Management Legal Entity Governance Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Canada Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The ICS Control Management organization is looking for a Manager of Control Management Legal Entity Governance Canada focused on supporting the focused on supporting the management of Legal Entity's Operational Resiliency framework, which includes mapping of critical business services, impact tolerance setting, scenario test design and execution, and ongoing program and incident management.

Responsibilities

Key responsibilities for this role will include:
  • Create and refresh Critical Business Functions (CBS) dependency mapping, ensuring alignment between Operational Resiliency and Business Continuity Management, where applicable.
  • Plan and facilitate CBS scenario testing and resilience exercises, including severe but plausible scenarios outside of cybersecurity. Document outcomes of testing and track issues that require remediation from identification to closure.
  • Create Operational Resiliency documentation in alignment with the E-21 guideline (e.g. how to comply, procedures, processes and plans), ensuring annual reviews and refreshes.
  • Provide updates to Senior Leaders, Risk Committees and other relevant stakeholders on program activities and opportunities for enhancements to the program as may be identified, based on key learning.
  • Develop and maintain robust cross-market relationships, become a trusted 1LOD Operational Resilience partner and SME to facilitate collaboration and synergy amongst international teams, progress the program towards maturity, and enhance the control environment and governance framework.


Qualifications

Minimum Qualifications:
  • 3+ years of experience in operational risk management.
  • Experience in operational resilience or business continuity.
  • Hands-on experience with CBS mapping, tolerance setting, scenario testing and incident management.
  • Strong planning, organizational, coordination, communication, and stakeholder management skills.
  • Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
  • Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.


Preferred Qualifications:
  • Bachelor's Degree in Finance, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
  • Exposure to E21 or operational resilience regulatory frameworks.
  • Experience within financial services industry.
  • Experience in at least one of the following:
    • Supporting go-to subject matter experts in sharing subject matter expertise within the BU on specialized risks.
    • Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types.
    • Support advising on specialized risk types and integration into broader operational risk policies and programs.


The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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