Wave

Manager, Contractor Support

Wave • $75K — $95K *
Saint Petersburg, FL 33710In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in electronics or a related field, or equivalent experience
  • Vendor-specific certifications (NCTI, SCTE)
  • 5+ years of field technician experience in residential and commercial settings
  • Experience in complex cabling installations (Cat5/Cat6)
  • Familiarity with programming and installation of network hardware
  • Advanced networking knowledge (TCP/IP)
  • Strong leadership and communication skills

Responsibilities

  • Coordinate contractor performance and management within the area
  • Oversee technical operations to maintain network integrity
  • Plan and deploy contractor resources effectively
  • Provide technical support and ensure compliance with operational standards
  • Manage budgeting and business planning for projects
  • Assist in maintaining operating and capital budgets
  • Enhance staff performance and foster positive employee relations

Benefits

  • Work outdoors in diverse weather conditions and schedules
  • Opportunity for leadership and professional development
  • Exposure to advanced network technologies and operations
  • Collaboration with experienced professionals in the field
  • Engagement with contractor management practices
Full Job Description
Job Summary

Do you want to lead contractor fulfillment and protect network performance from the tap to the home? As a Manager, Contract Support, you'll provide direction and leadership for installations, service and maintenance across your area while ensuring contractor compliance with Spectrum specifications and requirements. You'll oversee contractor and staff performance to preserve system integrity and deliver a reliable customer experience.

Responsibilities

How You'll Make an Impact
  • Coordinate contractor management and performance within the Management Area while reporting to the designated Area Vice President and Regional Senior Director of Field Operations
  • Provide oversight of technical operations to maintain network integrity and assure quality and consistency of voice video and data to customers
  • Plan, secure and deploy contractor resources to meet business demands and manage contract labor adherence to scope of work and quality standards
  • Provide technical support and direction to staff and contractors regarding technologies operational standards, monitor procedures and test for compliance with Federal Communications Commission and company standards
  • Manage purchasing budgeting business plan development deployment of new products and capital projects and assist in the preparation and maintenance of capital and operating budgets
  • Assist in the coordination preparation and maintenance of capital and operating budgets
  • Manage staff performance and establish positive employee relations to build frontline leadership


Working Conditions
  • Work outdoors in all kinds of weather and at all times of the day or night, including in confined spaced


Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education
  • Bachelor's degree in electronics, related field or equivalent
  • Industry and vendor specific certifications and training (NCTI SCTE)


Experience
  • 5+ years of Field Technician installation/service work in residential, commercial and multiple dwelling units
  • Experience in complex structure cabling jobs that include interior and exterior installation of Cat5 Cat6 cabling
  • Experience in programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial environments
  • Vendor management experience


Skills
  • Advanced networking knowledge including TCP/IP network designs architectures, topologies, headend operation standards and technical proofs of performance
  • Ability to splice coaxial cable
  • Ability to use safety equipment, climb heights of 32 ft, carry 90 lbs, and operate a bucket truck
  • Operate computer and test equipment
  • Proficient with Microsoft Office
  • Use hand tools such as drills, wrenches, and measurement tools
  • Advanced knowledge of Spectrum / telecommunications products and services, construction practices specifications installation, and the capital and operating budget process
  • Strong communication and organization skills
  • Strong leadership skills


Preferred Qualifications

Skills
  • Demonstrated leadership qualities
  • Knowledge of residential and commercial facility construction design and layout

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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