Job Description
MANAGER, COMMUNITY ENGAGEMENT
Reporting to the Director, Engagement, Partnerships and Communications, the Manager, Community Engagement leads the delivery of tenant-facing programs and community initiatives across TSHC.
This is a hands-on operational leadership role responsible for overseeing the Community Programs portfolio, including the implementation of TSHC's Community Connect+ Tenant Engagement Model. The role ensures programs and activities are delivered consistently across multiple communities and aligned with tenant needs. The Manager oversees a team and plays a key role in strengthening team experience, participation and community well-being.
This role requires a strong on-the-ground presence, with regular travel across TSHC buildings to support teams, attend programs, and respond to community needs.
Key Responsibilities:
• Lead the day-to-day delivery of community engagement programs and initiatives across TSHC communities
• Oversee the implementation of the Community Connect+ Tenant Engagement Model, ensuring consistency in program delivery across regions
• Manage the Community Activities Fund (CAF), including budgeting, tracking, and reporting
• Ensure programs are delivered consistently across buildings and aligned with tenant priorities
• Provide direct leadership, coaching, and support to a team delivering community programs
• Support tenant groups, volunteers, and advisory committees to strengthen participation and engagement
• Provide guidance and support on community issues, including conflict resolution and tenant concerns
• Work closely with internal teams to support coordinated service delivery across communities
• Monitor program performance, track outcomes, and implement improvements
• Prepare reports and updates for leadership, Board, and other stakeholders
Qualifications:
• Post-secondary education in social services, community development, public administration, or a related field
• Progressive experience leading community programs or services, preferably in housing, social services, or a related environment
• Experience working with diverse and vulnerable populations, including seniors
• Demonstrated experience managing teams in a unionized and/or public sector environment is an asset
• Strong program management, budgeting, and operational leadership skills
• Experience addressing complex community issues, including conflict resolution and tenant support
• Strong communication, interpersonal, and stakeholder management skills
• Valid G driver's license and access to a reliable vehicle to travel between multiple sites across the City of Toronto is an asset.
