Tiffany & Co

Manager, Client Relations Events - North America

Tiffany & Co • $120K — $140K *
New York, NY 10025In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6-8+ years of experience in event support, coordination, or hospitality
  • Strong attention to detail and task follow-through
  • Clear, professional communication skills with vendors and clients
  • Ability to work under defined priorities
  • Maintains composure during live events
  • Reliable in following established processes and checklists
  • Builds positive relationships with store teams and vendors
  • Proactive in flagging issues quickly
  • Effective time management across multiple tasks

Responsibilities

  • Act as primary brand partner for retail activations, promoting brand elevation in-store.
  • Serve as liaison between global teams to convey event guidelines and toolkits effectively.
  • Ensure alignment across marketing collateral and assets in collaboration with global teams.
  • Develop and maintain specific guidelines for events across Americas markets.
  • Manage coordination and support for proposals and initiatives with market and store teams.
  • Execute on-site setup, run-of-show, and event breakdown for retail events.
  • Coordinate with vendors and store teams for day-of logistics, ensuring smooth operations.

Benefits

  • Employee discounts on products
  • Professional development opportunities
  • Supportive and collaborative work environment
  • Dynamic role in the exciting retail and events sector
  • Exposure to luxury brand initiatives
Full Job Description
Job Description

Position Overview

The Manager, Client Relations Events - North America executes individual in-store client events and animations based on Client Relations and Events Strategy, handling the hands-on coordination, vendor follow-up, and on-site setup needed to deliver a high-quality client experience. This role is the primary on-the-ground point of contact for all Americas led retail activations, ensuring logistics, merchandising, operations and CVM elements come together as planned. This role is also the primary partner in all market led activations, working in close contact with regional teams and supporting brand alignment; communicating guidelines and toolkits for all evergreen, festive moments as well as collection focused initiatives.

Key Accountabilities
  • Primary brand partner for all CR market led retail activations, working in collaboration with teams across their activation plans. Upholds and champions brand elevation across all store initiatives.
  • Liaison between global teams in communicating brand guidelines and toolkits for all in-store client events and animations.
  • Liaison between global teams ensuring alignment across collateral and assets
  • Lead in developing and maintaining dedicated America's specific guidelines across evergreen and special event activations
  • Manage and act as true partner to the market and store teams, in support of proposals and initiatives.
  • Execute the on-site setup, run-of-show, and breakdown for all Americas led regional retail events taking place in respective markets.
  • Coordinate directly with vendors, store teams, and merchandising contacts to confirm event-day logistics.
  • Support product pull and staging for assigned events in coordination with Merchandising and Logistics, Security.
  • Support back of house flow with operations teams.
  • Track event-level task lists and timelines, flagging delays or issues to the team promptly.
  • Assist in putting together pre event data and proposals, gathering post-event data (attendance, feedback, sales) for reporting
  • Maintain accurate event files/ manifestos, timelines, vendor contacts, and run-of-show documents for assigned events.
  • Provide a positive, polished client-facing presence during event execution.
  • Manage and communicate overall retail activation budget. Responsible for communicating and monitoring activation budget for markets, across individual events and market actuals.
  • Escalate budget, scope, or strategic questions to the team and Director.


Qualifications
Required
  • 6-8+ years of experience in event support, coordination, or hospitality
  • Strong attention to detail and follow-through on assigned tasks
  • Clear, professional communication with vendors and clients
  • Comfortable working under direction with defined priorities
  • Stays composed and adaptable during live event execution
  • Reliable in following established processes and checklists
  • Builds positive working relationships with store teams and vendors
  • Flags issues promptly rather than waiting for problems to escalate
  • Manages time effectively across multiple assigned tasks within a single event

Preferred
  • Exposure to the event, retail, or hospitality industry; familiarity with luxury client service standards
  • Strong understanding of the luxury events competitive landscape.
  • Curiosity and willingness to learn
  • Flexibility in out of business hours , multi-tasking and working with tight deadlines.

The hiring range for this position ranges from $120,000 - $140,000 on a full time basis. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

#LI-Onsite

About Tiffany & Co

Tiffany & Co. is a luxury jewelry and specialty retailer that sells jewelry, watches, fragrances, and accessories. The company operates in three segments: Americas, Asia-Pacific, and Europe. The Americas segment includes sales in the United States, Canada, Mexico, Brazil, and Chile. The Asia-Pacific segment includes sales in China, Japan, Australia, Singapore, and Korea. The Europe segment includes sales in the United Kingdom, Italy, Germany, and France. Tiffany & Co. is headquartered in New York, New York and operates over 300 stores worldwide.
Learn more about Tiffany & Co
Size
14,100 employees
Market Cap
$16 billion
Industry
Retail & Consumer Goods
Net Income
$287.5 million
Founded
1837
5 Year Trend
+0.8%
Revenue
$3.6 billion
NASDAQ
TIF
* Ladders Estimates

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