About the Role
As a Manager of Account Management, you will play a critical role in ensuring merchant success. This role is going to be split between leading a team focused on upselling and cross-selling additional services and optimizing operational performance to ensure merchant success. Account Managers within the Canadian Enterprise segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber's value proposition, impact, and growth. By engaging stakeholders at all levels, you and your team will drive revenue expansion, implement upsell initiatives, and develop innovative strategies to strengthen and scale partnerships.
What You'll Do
- Lead a team of Account Managers, ensuring a timely and accurate execution with the assigned portfolio, in order to drive customer retention and expansion, and effectively identify and solve potential issues.
- Manage relationships with key restaurant brands, developing and executing the strategy to achieve quarterly and annual growth goals.
- Drive revenue growth by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering.
- Analyze performance metrics to identify growth opportunities and present data-driven recommendations to help partners optimize their performance.
- Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations performance.
- Build strong relationships with senior stakeholders and key decision-makers both internally and externally.
- Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships.
- Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
Basic Qualifications
- A minimum of 8 years of relevant experience and at least 5 as Manager of Account Management, working with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company).
- Bachelor's degree in Economics, Finance, Business Administration, or a related field.
Preferred Qualifications
- 10 years of relevant work experience
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
- Creative thinker with a passion for problem-solving and driving innovation.
- Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
- Proven track record of driving revenue growth and achieving targets.
- Basic proficiency in SQL, with the ability to adjust and refine queries as needed.
- Excellent listening, communication and relationship-building abilities. Experience managing high-value relationships and influence stakeholders, securing buy-in with senior external partners.
- Proficiency in negotiation, forecasting, and problem-solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations.
- Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously.
- Data-driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into insights and consult on core business objectives.
- Track record of building and executing strategic sales/marketing plans (quarterly & annual).
- Ability to work cross-functionally and manage multiple stakeholders.
- Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity.
- Experience with CRM and analytics tools (e.g., Salesforce).
- Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis.
- Comfortable with some travel to meet clients and internal stakeholders
For Canada-based roles: The base salary range for this role is CAD$158,000 per year - CAD$175,500 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://jobs.uber.com/en/benefits](https://jobs.uber.com/en/benefits).
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
