Manager, Calendar Operations/Remote
Competitive Compensation+Premium Medical, Dental & Vision Coverage
Why the Provider Operations Team at Steno Is Different- Lead and develop people - Coach Calendar Assistants and Court Reporter Relations Associates with intention, giving direct feedback and creating clear paths for growth. You manage performance directly, build team cohesion under pressure, and communicate clearly whether you're corresponding with vendors, coaching a report, or navigating a high-stakes client situation.
- Build and optimize scheduling models - Design staffing frameworks that flex with volume and scale, keeping operations tight without sacrificing coverage.
- Audit and improve workflows - Dig into existing processes, surface gaps, and drive consolidation across both teams. You're fluent enough with data to track performance and spot operational trends before they become problems.
- Own the metrics that matter - track transcript delivery rates, response times, and reporter compliance - and use that data to make better decisions faster.
- Partner cross-functionally and hold the line on escalations - Serve as the escalation point for complex reporter or client situations while staying aligned with Calendar, Client Services, and Technology to move end-to-end workflows forward.
You'll crush this role if you have 5 years of professional experience in a high-touch service environment and 2+ years of people management - with a track record of building processes and handling difficult conversations. Bonus points if you've got hands-on experience with deposition scheduling, transcript logistics, or vendor management. The Provider Team at Steno is built on strong relationships - with our court reporters, our employees, and our clients. We lead with purpose, offer competitive and fair rates, and make sure the people who drive our success feel recognized and supported. We listen, we invest, and we grow together.
