Qualifications

• 5+ years of experience in legal or litigation support, focusing on customer success and account management.
• Hands-on expertise in court filing and service of process, with the ability to engage with attorneys fluently.
• Experience leading webinars and product demonstrations for legal professionals.
• Understanding of the client lifecycle in litigation support sales or service.
• Proficient with communication tools like Slack, Zendesk, and HubSpot.
• Exceptional written and verbal communication skills with adaptability in tone and style.
• A track record of building trust and strong relationships swiftly.],
• responsibilities
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• Own the client relationship throughout the entire lifecycle, from onboarding to issue resolution.
• Partner with Sales, Operations, and the Lit Support team to ensure cohesive alignment and direction.
• Identify gaps in the client experience and develop scalable solutions to enhance service delivery.
• Handle the complexities of court filing, service of process, and the varying needs of multi-market clients.
• Assist in the evolution of processes in a fast-paced product environment where adaptability is key.

Responsibilities

• Own the client relationship throughout the entire lifecycle, from onboarding to issue resolution.
• Partner with Sales, Operations, and the Lit Support team to ensure cohesive alignment and direction.
• Identify gaps in the client experience and develop scalable solutions to enhance service delivery.
• Handle the complexities of court filing, service of process, and the varying needs of multi-market clients.
• Assist in the evolution of processes in a fast-paced product environment where adaptability is key.

Benefits

• Competitive compensation package.
• Premium medical, dental, and vision coverage.
• Opportunity to make a real impact in a growing team.
• Expand your skills in a cross-functional and high-visibility role.