Director of Partnerships, Litigation Support (Remote) Competitive Compensation + Premium Medical, Dental & Vision Coverage
Steno is growing - and so is our Lit Support team! We're looking for a Director of Partnerships, Litigation Support to serve as the vital connector between our Lit Support team, our clients, and our sellers. This is a ground-floor leadership opportunity: first of its kind on the Lit Support team, setting the tone, building the playbook, and eventually growing a small team around you. If you thrive in fast-moving environments, love making clients feel like they're in the best possible hands, and have deep roots in California eFiling and litigation support - we built this role for you.
What You'll Do- Serve as the primary point of contact for all client opportunities and escalations from the Lit Support team - owning resolution from first contact through close.
- Act as the bridge between clients, Lit Support team members, Account Executives, and Inside Sales, keeping everyone aligned and moving forward.
- Build deep, trust-based client relationships through proactive, genuinely helpful communication.
- Represent Steno's full Lit Support offering - California eFiling, service of process, and beyond - with real subject-matter authority.
- Lead and co-facilitate client demos, webinars, and training sessions for legal professionals at every level, from legal support staff to firm leadership.
- Manage white-glove client onboarding from kickoff through active usage and ongoing support.
- Proactively identify at-risk accounts and build action plans to drive retention.
- Collaborate cross-functionally to surface client feedback, flag trends, and champion improvements that move the NPS needle.
- Maintain accurate records in HubSpot and Steno's proprietary software.
- Help drive new and existing business - tracking targets and staying accountable to your KPIs.
- Document a repeatable, scalable CSM playbook to support future team growth.
What We're Looking For - You'll crush it in this role if you have:- 5+ years of experience in the legal or litigation support industry, with a focus on customer success, account management, or client services.
- Direct, hands-on expertise in California eFiling and service of process - not just familiarity, but the ability to speak with authority on jurisdictional rules, filing deadlines, rejection reasons, SOP logistics, and the nuances legal professionals actually care about.
- Proven ability to command a room with law firm leadership - partners, managing partners, office administrators - and pivot seamlessly to field granular, technical questions from paralegals and legal support staff.
- Experience leading webinars and product demos for legal professionals at all levels.
- A background selling or supporting the sale of litigation support services - you understand the full client lifecycle from prospect to long-term account.
- Availability to work Pacific Time (PT) business hours.
- Proficiency with Slack, Zendesk, and HubSpot or comparable CRM/support tools.
- Exceptional written and verbal communication skills, with the ability to adapt your tone and style to any audience.
- A natural connector who builds trust quickly and sustains it over time.
Application Information 
