Job DescriptionThe Servicing Communications Product Manager is responsible for defining and executing the communications strategy and roadmap for Business Banking products across servicing channels, including email, paper, mobile push, and notifications. This role partners closely with Product Management, Product Development, Technology, Operations, Legal, Compliance, Risk, and Servicing to deliver clear, compliant, and customer-centric communications that support the Business Banking customer journey. The role also drives process improvements, operational excellence, and cross-functional initiatives that enhance the customer experience while supporting the continued growth of the Business Banking portfolio.
Responsibilities- Manage the communication strategy and roadmap for Business Banking products and features across multiple customer channels
- Lead the end-to-end execution of new and existing customer communications, including cross-functional coordination, approvals, submissions, and implementation
- Identify opportunities to optimize processes, improve efficiency, maintain agility, and support continued portfolio growth
- Develop and maintain process documentation, procedures, and governance artifacts to support operational excellence and compliance
- Conduct testing and due diligence to ensure communications, processes, and controls are functioning as intended
- Support remediation efforts related to operational events, issues, and regulatory or compliance-driven changes
- Monitor communication performance and leverage data and insights to identify opportunities for continuous improvement
- Partner across Product, Technology, Operations, Servicing, Compliance, and other cross-functional teams to drive alignment, share best practices, and deliver a seamless customer experience
Qualifications- Experience in Banking, Marketing, Financial Services, or a related field
- Strong project management, organizational, and prioritization skills, with the ability to manage multiple initiatives simultaneously
- Excellent written and verbal communication skills, with the ability to communicate effectively and influence stakeholders across all levels of the organization
- Strong analytical and problem-solving skills, with the ability to identify opportunities and drive process improvements
- Comfortable working in a fast-paced, evolving environment and adapting to changing priorities.
- Proactive, results-oriented, and highly collaborative, with a strong sense of ownership and accountability
- Customer-focused, with a passion for delivering best-in-class customer experiences
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
