EllisDon

Manager, Business Analyst - D365 F&O / CRM

EllisDon • $120K — $135K *
Mississauga, ON L4T 0A1In-Person
Enterprise Technology
5 - 7 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • 5+ years in Business Analysis/Functional Leadership for Microsoft Dynamics 365 in an enterprise setting.
  • Strong functional expertise in Dynamics 365 Finance & Operations (F&O).
  • Demonstrated leadership experience managing teams or projects.
  • Governance and delivery management skills, including release/change control and stakeholder reporting.
  • Excellent communication, negotiation, and leadership abilities.

Responsibilities

  • Lead the Dynamics 365 technical support team and manage team members' performance.
  • Establish goals and service expectations for the support team.
  • Enhance team capabilities aligned with the growing demand for CRM/CE solutions.
  • Oversee improvements in the platform operating model across F&O and CRM/CE.
  • Ensure Dynamics 365 solutions meet enterprise standards and quality requirements.
  • Report on platform health, delivery status, and associated risks to executives.
  • Create strong partnerships with internal teams and external vendors to uphold standards.

Benefits

  • Opportunities for continuous learning and professional growth.
  • A competitive compensation package.
  • Commitment to inclusion and respect for diversity.
Full Job Description
You as a Manager, Business Analyst - D365 F&O / CRM
  • Lead and manage the Dynamics 365 technical support team, including:
    • Senior Dynamics 365 Technical Support Administrator
    • F&O Developer expanding into CRM/CE development
  • Establish clear goals, priorities, service expectations, and accountability across the team.
  • Conduct performance management activities (coaching, feedback, development plans).
  • Support skills development and capability building-especially as CRM/CE demand increases.
  • Contribute to workforce planning (capacity, role clarity, hiring recommendations as needed).
  • Own and improve the platform operating model across F&O and CRM/CE:
    • intake and prioritization
    • backlog management
    • change control and release governance
    • documentation and knowledge management
    • stakeholder communications and reporting cadence
  • Ensure Dynamics 365 solutions align to enterprise standards for security, controls, compliance, and supportability.
  • Establish and maintain functional quality standards (requirements, UAT rigor, acceptance criteria, release readiness).
  • Provide senior functional leadership across:
    • Dynamics 365 Finance & Operations (F&O) (primary operational accountability)
    • Dynamics 365 CRM / CE implementations and enhancements (growing portfolio)
  • Partner with architecture/engineering teams and vendors to ensure scalable, integrated solutions aligned to corporate objectives.
  • Drive prioritization decisions using business value, risk, capacity, and strategic alignment.
  • Collaborate with business leaders and corporate functions to define and evolve the ERP and Dynamics 365 strategy, including:
    • platform roadmap and multi-year capability planning
    • cross-department requirements harmonization
    • adoption strategy and business readiness
    • evaluation of new Dynamics 365 capabilities and release impacts
  • Provide executive-level reporting on platform health, delivery status, risks, and value realization.
  • Build strong partnerships with internal business units and external vendors while protecting organizational priorities and standards.
  • Ensure clear governance for vendor deliverables, solution quality, and accountability.


This is the right role for you if:
  • 5+ years of experience in Business Analysis / Functional Leadership for Microsoft Dynamics 365 (enterprise environment).
  • Strong functional experience with Dynamics 365 Finance & Operations (F&O); proven track record supporting stable operations and delivering enhancements.
  • Demonstrated people leadership experience (manager, lead with direct reports, or equivalent leadership scope).
  • Strong governance and delivery management experience (release/change control, prioritization, quality gates, stakeholder reporting).
  • Excellent executive communication, facilitation, negotiation, and cross-functional leadership skills.
  • Nice to have:
  • Experience with Dynamics 365 CRM / CE implementations (Sales, Customer Service) and integration considerations with F&O.
  • Exposure to Power Platform and Dataverse concepts.
  • Experience contributing to enterprise application strategy or ERP roadmap planning.
  • Relevant Dynamics 365 / Power Platform certifications.
  • The salary range for this role is $120,000 - $135,000.


EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

Go ahead and be yourself. We'll pay you for it!

About EllisDon

EllisDon is a world-leading construction and building services company that completes in excess of $4 billion worth of contracts annually, in every market sector and across the globe. Over the last 65 years, they have grown from being a general contractor to a multi-faceted company that can deliver any aspect of a project.

EllisDon Careers

Joining EllisDon means becoming part of a dynamic team of professionals who are committed to redefining success in the construction industry. At EllisDon, the focus is on innovation, leadership, and a culture of diversity that drives every project forward.

Explore Job Opportunities

EllisDon offers a variety of job opportunities that cater to professionals looking to advance their careers in a supportive and growth-oriented environment. Whether it's through direct hiring or internship positions, EllisDon is dedicated to nurturing skills and fostering professional development.

Experience the Culture and Benefits

EllisDon is not just a company; it's a community where each team member’s growth is prioritized. The benefits at EllisDon go beyond the standard – they are designed to enhance both personal and professional life, ensuring a balanced approach to employment. This commitment to team and individual well-being is a cornerstone of the EllisDon employment experience.

Innovation and Leadership

At the intersection of construction and technology, EllisDon stands as a leader. The company is committed to innovation and continuously seeks out ways to improve and lead in the industry. Team members at EllisDon are encouraged to think creatively and push boundaries, which is integral to the company’s success and leadership in the market.

Diversity and Professional Growth

EllisDon believes that diversity is the key to a robust workplace. The company invests in diversity training and leadership programs that empower employees from all backgrounds to excel and lead. Professional growth is supported through comprehensive training programs and a culture that values diverse perspectives and ideas.

Join the EllisDon Team

EllisDon is actively searching for curious, creative, and solution-driven professionals to join their team. Explore open positions that match your skills and interests. EllisDon looks for passionate individuals who are ready to contribute to a team and advance their careers in meaningful ways.

Networking and Career Advancement

Networking within EllisDon provides invaluable opportunities for career advancement. Employees are encouraged to engage with leaders and peers alike, which enhances their professional network and opens up new pathways for career development.

Prepare for Your Interview

When applying for a position at EllisDon, it is crucial to tailor your resume to highlight relevant experience and skills. Preparation for the interview process is key, as EllisDon seeks individuals who are ready to contribute to their culture of innovation and excellence.

Stay Connected with EllisDon Careers

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Explore EllisDon Jobs

Discover the exciting and rewarding opportunities that await at EllisDon. Search for positions that align with your career goals and join a team that is dedicated to building a better future.

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Learn more about EllisDon
Industry
Real Estate & Construction
Founded
1951
* Ladders Estimates

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