FIS

Manager, BPS Client Service & Support

FIS • $100K — $120K *
Jacksonville, FL 32210In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required.
  • Leadership experience in retirement services or client onboarding.
  • Proven track record in managing complex client implementations and conversions.
  • Strong analytical skills to leverage performance metrics and client insights.
  • Experience in leading organizational change and service delivery initiatives.
  • Proficiency in Microsoft Office and project management tools.

Responsibilities

  • Lead a team focused on retirement client onboarding and service activities.
  • Drive a client-centric culture for exceptional onboarding experiences.
  • Oversee end-to-end conversion activities and project governance.
  • Collaborate with various teams to support new business growth.
  • Establish and monitor operational performance and quality standards.
  • Coach and mentor associates to foster accountability and engagement.
  • Champion change management for new products and operational enhancements.

Benefits

  • Opportunities for professional development and continuous learning.
  • Collaborative work environment with cross-functional teams.
  • Focus on driving client satisfaction and operational excellence.
  • Engagement in innovative projects and change initiatives.
Full Job Description

Job Description


What You Will Be Doing
  • Lead and develop a team responsible for retirement client onboarding, implementation, conversion, and ongoing service activities.
  • Drive a client-centric culture focused on delivering exceptional onboarding experiences, successful plan conversions, operational excellence, and long-term client satisfaction.
  • Oversee end-to-end conversion activities, including project governance, risk mitigation, milestone management, testing oversight, and client readiness initiatives.
  • Partner closely with Sales, Relationship Management, Product, Operations, Technology, Compliance, and Client Service teams to support new business growth and successful client outcomes.
  • Establish and monitor operational performance metrics, implementation quality standards, conversion success measures, and client satisfaction indicators to drive continuous improvement.
  • Develop organizational capabilities by coaching and mentoring associates while fostering a culture of accountability, engagement, and continuous learning.
  • Champion change management efforts associated with new products, regulatory requirements, operational enhancements, and business transformation initiatives.

What You Will Need
  • Bachelor's degree or equivalent combination of education and experience.
  • Leadership experience within retirement services, client onboarding, implementation management, conversion operations, business process services, or client-facing operational environments.
  • Experience managing complex client implementations, conversions, escalations, operational risks, and cross-functional business initiatives.
  • Proven ability to use performance metrics, operational analytics, and client insights to drive business results and continuous improvement.
  • Experience leading organizational change, process transformation, and service delivery excellence initiatives.
  • Proficiency with Microsoft Office applications, project management tools, reporting platforms, and business management systems.

Added Bonus If You Have
  • Deep knowledge of retirement plan administration, defined contribution recordkeeping, plan conversions, and participant onboarding processes.
  • Experience supporting corporate, advisor, institutional, or enterprise retirement clients through implementation and conversion activities.
  • Knowledge of retirement industry regulations, governance requirements, and operational controls.
  • Experience leading geographically dispersed, hybrid, or global teams.
  • Experience driving automation, digital transformation, or operational modernization initiatives.
  • Knowledge of retirement technology platforms, recordkeeping systems, and conversion methodologies.


About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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