Req Id: 429483

Summary

Key Responsibilities
• Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement
• Lead / assist continuous improvement activities relating to collections that drive improved timeliness, accuracy, compliance and discipline
• Support team with conflict resolution on aging accounts and help formulate collection strategies
• Assist with establishing targets for key metrics and effectively support the team to meet or exceed these targets
• Develop business relationships with internal and external customers to secure their support in minimizing financial risks and facilitate dispute resolution
• Monitor collections performance according to quality and productivity standards
• Oversee credit adjudication process

Critical Qualifications
• Degree in business administration, finance, mathematics, or CPA Accounting designation (or in the process of completing designation)
• 3+ years' experience working in a collections environment managing a group of 10+ employees
• Knowledge of Microsoft Office, Excel and PowerPoint
• Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders
• Analytical and problem solving skills

Preferred Qualifications

Additional Requirements

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/09/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.