Overview
The Manager, Business Intelligence - Sales Ops, delivers dashboard and reporting solutions in support of key business objectives with a primary focus on Business Analytics and Sales Operations across all brands. Reporting to the Associate Director, Business Intelligence - Sales Ops & Market Insights, this role is a key member of a larger team responsible for providing integrated technology solutions across CRM, Business Intelligence (BI), data platforms, and other critical commercial systems.
Essential Functions of the Job (Key responsibilities)
• Serve as lead technical partner to Sales Operations & Business Unit stakeholders as it relates to business intelligence (BI) solutions such as dashboards and reporting.
• Deliver end-to-end development dashboards/reporting solutions including taking an active role in eliciting, documenting, designing, building, and testing BI and products in support of key customers and business initiatives.
• Drive BI product development through user experience and interface design, prototyping, development, and continuous improvement.
• Support Commercial Sales Operations and liaise with Incyte IT as projects or requirements dictate.
• Manage and maintain source files, data sources, and internal and external data exchanges in support of the US Business Unit.
• Daily involvement and understanding of data integration and business-rule processing related to Incyte's Master Data Management and Data Warehousing systems.
• Develop operational procedures and oversee successful execution of data flows and report refreshes to ensure timely, accurate delivery of dashboards to stakeholders
Qualifications (Minimal acceptable level of education, work experience, and competency)
• Bachelor's degree required.
• Experienced Business Intelligence developer with 3+ years of BI reporting experience. Strong skills with at least one of the major BI tools (Power BI, Qlik, Tableau, etc), Power BI experience preferred.
• Experience working with pharmaceutical data sets such as IQVIA Xponent data, CRM and Multi-channel engagement data
• 3 years of pharmaceutical experience required.
• Proven ability to work with stakeholders to extract, articulate, and document report requirements.
• Proven ability to manage third party vendors and internal partners to ensure projects are completed on-time and on-budget.
• Intermediate level technical understanding of the data warehousing processing specific to the NA Business Unit.
• Strong sense of customer service; ability to interact with employees spanning all levels of the organization.
• Expert in Microsoft Office applications (Excel, Access, Word, PowerPoint).
• Functional knowledge of databases and SQL required.
• Knowledge of Azure data factories, Databricks, and Synapse Analytics preferred.
• Excellent organizational skills, written and oral communications.
• Proven ability to multi-task.
• Demonstrated ability to manage and/or actively participate in multiple simultaneous projects.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
