About Open Border

Open Border partners with leading e-commerce brands to scale international revenue. Spun out from a successful consumer brand holding company, our mission is to help brands unlock global growth by making cross-border e-commerce simple and profitable. We offer a comprehensive suite of solutions spanning operations, infrastructure (compliance, taxes, duties), and localized growth across various international channels, including major marketplaces.

Position Summary

Job Title: Manager, Amazon and Marketplaces

Location: Remote (USA or Canada)

Working Hours: Must align with Eastern Standard Time (EST) hours

The Amazon and Marketplaces Manager is a critical, high-impact leadership role responsible for owning the Open Border Marketplace product offering. You will be the strategic driver helping primarily U.S. brands successfully expand and thrive on international Amazon and other e-commerce marketplaces. You will be the internal and external authority on all things marketplaces, managing key client relationships and driving the end-to-end execution of growth strategies.

What You Will Do (Key Responsibilities)

• Marketplace Strategy & Ownership: Serve as the direct owner of the Open Border Marketplace product, leading and defining the strategic direction for international marketplace expansion across clients.
• Client Growth & Management: Own the growth strategy for a portfolio of U.S. brands expanding internationally, providing direct oversight and support services, and managing the ongoing client relationships as the primary point of contact.
• Performance Marketing Execution: Lead the day-to-day execution of growth and marketing strategies, including identifying, setting up, and managing Amazon advertising campaigns, conducting price A/B testing, and localizing content for new markets.
• Financial Acumen & Optimization: Apply strong financial acumen to analyze brand profitability, discern the effectiveness of advertising spend, and link performance back to new customer acquisition and organic ranking improvement.
• Brand Vetting & Pitching: Vet potential new brands for international expansion, put together compelling market opportunity analyses, and create pitch decks outlining customized strategies for entering new international marketplaces.
• Cross-Functional Coordination: Collaborate closely with the internal Operations team to coordinate critical functions such as logistics, inventory replenishment, and accurate demand planning.
• Operational Oversight: Utilize internal support teams effectively for catalog operations and managing complex Amazon Seller Central cases.

Requirements

Experience: 4-7 years of direct Amazon marketplace experience, with a minimum of 2 years specifically focused on direct international expansion.

International Expertise: Proven experience opening and managing listings in international Amazon marketplaces (e.g., Canada, EU, Mexico, UK, etc.).

Global Compliance Knowledge: Deep understanding of the operational complexities of international e-commerce, including compliance, cross-border logistics, tariffs, duties, and taxation as they apply to marketplace operations.

Growth Strategy: Experience managing end-to-end growth strategy on Amazon, from account setup and campaign creation to performance optimization.

Client Management: Extensive experience in a client-facing role, successfully managing a book of business and maintaining high-value customer relationships.

Education: Bachelor's degree or equivalent professional work experience.

Key Attributes and Skills

• Data Proficiency: High proficiency in data analytics tools and advanced presentation-making skills to effectively communicate performance insights and strategies to clients and internal stakeholders.
• Portfolio Management: Proven track record of managing a portfolio of multiple brands simultaneously in a client-facing environment.
• E-commerce Background: General background and understanding of the broader e-commerce landscape.
• Communication: Exceptional internal and external communication skills, serving as a confident point of contact for complex marketplace issues.