The Management Supervisor co-owns Trade School's delivery for a national retail brand within the Client Leadership team, from an account management perspective. Reporting to the Group Account Director and building strong relationships with the client and within the agency, this role leads an integrated team toward:
- Strong marketing plans and great work across marketing communications, sales enablement, case studies and learning enablement
- Effective understanding and leadership of the client's business and of Trade School's delivery against it
- Building strong relationships with the client and within the agency
- Integrating initiatives across a broad, multi-work stream account
This is an entrepreneurial team with real growth potential, based on how effectively the work is led and how proactively opportunities get brought forward. This role plays a key part in:
- Leading day-to-day workflow across marketing communications, sales enablement, case studies and learning enablement
- Supervising team members in their communications and project management
- Overseeing SOW tracking, billing, competitive reports and other ongoing account management duties
- Overseeing the quality of work published across owned channels, sales enablement materials, case studies and learning content
- Overseeing client budgets and margins for effective financial management
- Assisting the Group Account Director with strategic planning initiatives
- Making presentations to Trade School and to client team members
- Partnering with Media, Planning, Creative, Campaign Management and Production to develop effective work, including legal, data governance and investor relations on externally published content
This is client-facing, revenue-connected work, and precision and judgment carry real weight. It is a role for someone who takes real ownership of how work is planned, staffed and delivered, holds quality across many moving parts, and anticipates what comes next.
Responsibilities
- Partner with the Group Account Director
- Work in close partnership with the Group Account Director to keep them fully up to speed across every active project and workstream
- Take ownership of day-to-day workflow, managing up to the Group Account Director on an ongoing basis
- Translate a complex, multi-workstream account into clear plans, priorities and status, so leadership always has an accurate view
- Anticipate needs and surface risks and opportunities early, before they require escalation
- Know when to bring in the details and when to summarize at a high level, calibrating for each audience, the client, the Executive Director, the Chief of Staff and the Group Account Director, so their time and attention go where they matter most
- Assist the Group Account Director with strategic planning initiatives
- Manage delivery across the account
- Co-own delivery, from an account management perspective, across marketing communications, sales enablement, case studies, learning enablement and more, partnering with the strategy team that leads execution of the work itself
- Execute project-level work with minimal oversight, and identify opportunities to improve the work or the account's processes
- Direct plans, timelines, resourcing and priorities for a cross-functional team, keeping many moving parts aligned and on track
- Protect margins, manage costs and ensure accurate, timely billing across the account
- Design and implement the processes, templates and ways of working that keep a broad account running efficiently
- Support SOW tracking across owned work streams
- Partner with the Program Director on timelines, resourcing and project mechanics for owned work streams, keeping them informed so the account's cross-project tracker stays current
- Guide externally published work through multi-stakeholder approval, including legal, data governance and investor relations, without losing momentum
- Manage the client relationship
- Serve as a trusted day-to-day partner to the client, managing expectations and building lasting credibility
- Develop and maintain positive relationships across the client's marketing team and the broader business
- Demonstrate insight and knowledge of the client's business and priorities
- Anticipate and recognize client needs, and actively seek integrated solutions to address them
- Communicate recommendations with clarity and confidence across written and verbal formats, including to client leadership
- Develop and deliver presentations to Trade School and client teams in a clear, persuasive manner
- Evaluate new requests against the scope of work and advise on fit, impact and approach
- Uphold quality and standards
- Hold the work to a high standard across every work stream, knowing that what publishes reflects on the client externally and equips their sales team to sell
- Consistently evaluate creative and content against strategy and the client's needs
- Present complex concepts and solutions clearly to internal teams and clients alike
- Navigate difficult conversations with professionalism and sound judgment
- Develop the team
- Mentor and develop team members through direct, constructive feedback and meaningful recognition
- Train and motivate team members to be solutions-oriented and open-minded
- Help attract, motivate and retain strong talent, and address performance issues promptly and fairly
- Build a working knowledge of retail media and category trends, and bring that awareness back to the team
- Maintain awareness of great work in and outside the category
- Model Trade School's culture and build a strong sense of collaboration within the team
Qualifications
- Required
- Solid understanding of account management across marketing disciplines, including planning, production and client servicing
- Experience working in all channels, with emphasis on production expertise in all mediums
- Keen understanding of the social space
- Superb written and verbal communication skills
- Extreme attention to detail
- Ability to multitask in a fast-paced environment
- A self-starter with a proactive approach to tasks and projects
- Demonstrates an active interest in learning
- Ability to collaborate with team leaders and other team members, influencing the work for the better
- Acts with authority in all situations, inspiring confidence with both the internal team and the client
- Gets involved in agency initiatives, seeking new development opportunities
- Five to eight years of experience in agency account management, with demonstrated progression from entry-level to Account Supervisor
- Bachelor's degree required
- Preferred
- Experience in retail media, marketing communications or a related discipline
- Familiarity with marketing deliverables across owned channels, including content, social, newsletters and webinars, and with learning enablement
- Experience navigating multi-stakeholder approval processes, including legal or compliance review, for externally published content
- Working command of project financials, including budgets, resourcing and margins, and experience mentoring junior team members
The Ideal Candidate
- A natural relationship-builder who earns trust across the internal team and with clients
- Knows when to get into the details and when to zoom out, bringing the right level of depth for the audience and the moment
- A highly organized, process-minded operator who brings structure and clarity to complexity
- A dependable, credible partner to both clients and senior leadership
- Someone who anticipates needs, manages competing priorities, and keeps a broad account moving without sacrificing quality
- Calm and effective under pressure, and genuinely invested in the work and the team
Measures of Success
- Clients trust the relationship, and work is delivered on time, on scope and on budget across every work stream
- Leadership has consistent, accurate visibility into the full account at all times
- The team is organized, developing and aligned on priorities, and the account runs with structure and momentum
