Jackson

Marketing Operations & Systems Manager

Jackson • $80K — $100K *
Nashville, TN 37211In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • 5+ years of Marketing, Communications, Operations, or System Administration experience required
  • Experience in process improvement and project management
  • Proficiency in managing marketing technology platforms
  • Strong understanding of compliance and regulatory environments

Responsibilities

  • Implement and manage key marketing technology platforms
  • Develop and deliver training materials and communications
  • Establish and maintain standard operating procedures for marketing processes
  • Ensure platform performance and compliance alignment
  • Lead cross-functional projects for operational improvements
  • Support disaster recovery planning for marketing systems
  • Promote user adoption and best practices for system utilization

Benefits

  • Opportunity to lead diverse cross-functional projects
  • Exposure to advancements in marketing technology
  • Engagement with various departments and stakeholders
  • Professional development through training and system management roles
  • Fast-paced environment fostering adaptability and innovation
Full Job Description
If you are an internal associate, please login to Workday and apply through Jobs Hub.

Job Purpose

The Marketing Operations & Systems Manager is responsible for managing key Marketing operations to drive marketing effectiveness and efficiency while mitigating risk. This individual oversees marketing technology platforms, systems administration governance, and workflow optimization. Key responsibilities include process excellence, project management, automation, workflow, agency relations, risk management, platform management, and Marketing fulfillment.

Essential Responsibilities

  • Implements, manages, administers, and evolves key marketing technology platforms, including marketing resource management, user license management, workflow design, and maintenance (e.g., Aprimo, Seismic, 4U Connect).
  • Manages the development and delivery of system training materials, classes, and communications.
  • Develops, maintains, and implements department standard operating procedures (SOPs) across marketing systems and workflows.
  • Ensures platform performance, reliability, and alignment with business and compliance requirements.
  • Leads cross-functional projects related to marketing systems, workflows, and operational improvements.
  • Supports disaster recovery planning and execution for marketing systems and processes.
  • Promotes user adoption, best practices, and effective utilization of marketing systems.
  • Partners with internal and external stakeholders to manage system enhancements, integrations, and platform evolution.
  • Develops, coordinates, and implements projects, such as review/audit of procedures, investigation of issues, implementation of procedures for new processes, etc.
  • Coordinates and manages initiatives such as process audits, issue resolution, system enhancements, and implementation of new capabilities.
  • Manages records coordination and ensures alignment with regulatory and compliance requirements.
  • Serves as a key liaison between Marketing, Technology, Compliance, and other business functions.


Other Duties

  • Performs other duties and/or projects as assigned.


Knowledge, Skills and Abilities

  • Strong understanding of the regulated environment of the financial services industry.
  • Ability to see the "big picture" and how all departments within the company are connected and work together.
  • Ability to lead complex projects while collaborating with cross-functional teams.
  • Ability to deliver results in a fast-paced, deadline-oriented environment.
  • Excellent written and verbal communication skills; active listener; ability to communicate at all levels across the company.
  • Strong presentation skills in both large and small group settings; ability to speak/write clearly and succinctly in a variety of communication settings and styles to a variety of audiences.
  • Independent worker with drive and ability to thrive under change and uncertainty.
  • Ability to prioritize and manage multiple responsibilities simultaneously while leading cross functional teams and meeting stringent deadlines.
  • Strong organization and attention-to-detail skills (strong tactical execution).
  • Ability to be flexible and professional while effectively managing multiple projects/tasks with tight timelines.


Qualifications
  • Bachelor's Degree required.
  • 5+ years of Marketing, Communications, Operations, or System Administration experience required.
  • Demonstrated experience in process improvement, project management, and/or marketing systems administration required.


About Jackson

Jackson Careers

Join the vibrant team at Jackson, a leader in industry innovation and growth. At Jackson, we offer more than just job opportunities; we provide a platform for professional development and leadership in a diverse and inclusive environment.

Work You’ll Do

At Jackson, you’ll be part of a dynamic team committed to excellence and innovation. Our company is at the forefront of industry leadership, providing a wealth of opportunities for career advancement and professional growth. Whether you’re looking for a full-time position or an internship, Jackson is the place where your skills will be honed, and your professional aspirations realized.

Explore Jackson’s Employment Opportunities

We are constantly expanding our team with talented individuals who are eager to drive innovation and lead in their respective fields. Our hiring process is designed to identify and nurture such talent, ensuring that every team member is equipped to contribute effectively. From your initial interview to your ongoing career development, Jackson supports you at every step.

Internship Programs

Kickstart your career with a Jackson internship. Gain invaluable industry experience, develop your skills, and build a professional network that will serve you throughout your career. Our internships offer a unique insight into our company culture and operations, setting the stage for future employment opportunities.

Benefits and Culture

At Jackson, we believe that our team is our greatest asset. We are committed to providing comprehensive benefits that promote health, well-being, and work-life balance. Our culture is built on a foundation of respect, diversity, and inclusion, ensuring that all team members feel valued and inspired.

Professional Growth and Development

We are dedicated to the continuous professional development of our employees. Jackson offers diverse training programs, including leadership development and diversity training, to help you grow at every stage of your career. Our commitment to your growth is matched by our commitment to innovation and excellence in everything we do.

Join Our Team

Search open positions that match your skills and interests on the Jackson Jobs portal. We look for passionate, curious, creative, and solution-driven team players. Ready to take the next step in your career? Explore the exciting and rewarding opportunities at Jackson today.

Stay Connected

Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences.

Networking and Career Advancement

At Jackson, networking is at the heart of professional and personal advancement. Engage with leaders and peers within the company through various platforms and events. These interactions provide valuable insights and opportunities that can propel your career forward. Join Jackson, where your career is our priority, and your potential is our investment. Let’s innovate and lead together in this dynamic industry.
Learn more about Jackson
Market Cap
$2.8 billion
Industry
Finance & Insurance
5 Year Trend
+12.1%
* Ladders Estimates

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