Summary

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

• Taxpayer Services - Operations Support

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

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The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Serves as an expert technical advisor in matters, issues, and questions pertaining to Operations Support and or assigned areas. Identifies, develops, manages, and lead initiatives and policies to improve services provided by Operations Support.
• Utilizes agile-centric methodologies when working with legacy and modernized IT applications and platforms.
• Conducts briefings, presentations, risk assessments, white papers and prepares comprehensive reports and communications to keep executives, top-level managers and stakeholders advised of project plans, progress and changes and recommendations.
• Represents the executive in contacts with high level IRS officials, representatives of other agencies and non-government organizations (e.g., Department of Treasury, Department of Defense). In all such assignments, the incumbent effectively presents the view and decision of the Director when delegated the authority.
• Establishes and maintains relationships and facilitates recurring technical exchanges with peers, executives, and/or other technical advisors in the various Business and Functional Operating Divisions. Represents Servicewide interests and endeavors for the assigned project; functions as the resident expert relating to all aspects of project planning, execution, and implementation.

STANDARD POSITION DESCRIPTIONS (SPD): PD24315

Visit the IRS SPD Library to access the position descriptions.

Requirements

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Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.

• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE GS-14 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes:

• Applying a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative, sufficient to accomplish complex projects or studies and utilizing management principles and processes to perform project management duties, coordinate and integrate project objectives and recommendations.
• Applying a full range of Federal laws, policies, regulations, and precedents applicable to the segment(s) affecting the assigned project, overall mission, objectives, functions, policies, and organizational structure of the Internal Revenue Service.
• Working within and leading cross-functional teams, collaborating and maintaining harmonious relationships with all parties, and communicating effectively both orally and in writing.
• Experience with building and/or maintaining various programs or platforms such as PowerPlatforms, Workflow Creation, Power BI, SharePoint Development, Power Apps, Control Log Development, Risk Analysis and Strategic Presentation Development or similar.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.

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Benefits

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As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC)

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