Management and Program Analyst

Customs and Border Protection

$121K — $158K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience managing and implementing training and career development programs.
  • Expertise in interpreting complex regulations, laws, and best practices to enhance organizational effectiveness.
  • Proficient in analyzing processes for financial disclosure and employee programs, identifying inefficiencies, and recommending improvements.
  • Demonstrated ability to track and manage training authorizations and compliance documentation.
  • Experience in developing and presenting data-driven reports to support policy decisions.

Responsibilities

  • Provide expert guidance on training principles, laws, and regulations to OPR management and staff.
  • Oversee annual National Training Plan requests to optimize cost forecasting and scheduling.
  • Coordinate approvals for employee training through Standard Form 182s.
  • Manage and improve the Financial Disclosure Program and Foreign Language Award Program for OPR.
  • Assist in developing policies and procedures related to training and career development.

Benefits

  • Comprehensive federal benefits package including health, retirement, and paid time off.
  • Access to various programs supporting career development and professional growth.
  • Opportunities for participation in Federal employee training and educational programs.
Full Job Description
Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Professional Responsibility (OPR), Mission Support Division (MSD), Human Capital Training Branch (HCTB) located in Washington, D.C.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

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Providing expert advice and guidance to Office of Professional Responsibility (OPR) management, and employees on all training related principles, concepts, laws, regulations, techniques, and guidelines. Oversees and submits annual National Training Plan (NTP) requests for mission critical and employee development courses to increase cost forecasting, scheduling, and tracking.

This position starts at a salary of $121,785.00 (GS-13, Step 1) to $158,322.00 (GS-13, Step 10).

Major Duties:

  • Overseeing and submiting annual National Training Plan (NTP) requests for mission critical and employee development courses to increase cost forecasting, scheduling, and tracking.
  • Coordinating the approval and routing of all Standard Form (SF)-182's Authorization, Agreement, and Certification of Training for OPR employee training.
  • Managing the Financial Disclosure Program (OGE-450), Foreign Language Award Program (FLAP), and Self-Inspection Program for OPR.
  • Assisting with the development of training and career development-related policies and procedures.


GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • All pre-employment processes will be conducted in English
  • You may be required to pass a background investigation


Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

  • Managing and implementing training and career development programs by providing expert guidance on principles, concepts, laws, regulations, and best practices to increase organizational effectiveness.
  • Analyzing and improving financial disclosure, Foreign Language Award Program (FLAP), and Self-Inspection processes by identifying inefficiencies and recommending solutions to enhance program efficiency.
  • Coordinating and tracking annual National Training Plan requests, employee training authorizations, and travel documentation to ensure compliance and optimize resource allocation.
  • Developing and presenting data-driven reports and recommendations to senior management and stakeholders to support policy decisions and organizational goals.
  • Serving as a subject matter expert on human capital programs by interpreting legislation and agency guidelines, advising management, and assisting in policy development and implementation.


NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/24/2026.


Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government


Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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