3/25/26

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Job Type: Permanent Work Model: Hybrid Reference code: 132893 Primary Location: Toronto, ON All Available Locations: Toronto, ON

Summary

We are seeking a seasoned presales solution architect to design, price, and present end-to-end BPO managed services solutions across Finance and Accounting, Procurement, Supply Chain, HR, and Customer Operations. You will serve as a trusted advisor to clients and internal stakeholders, shaping solutions from discovery through contracting and ensuring a seamless transition to delivery balancing client outcomes, risk, and deal economics.

What will your typical day look like?

• Understand client requirements: Lead discovery and due diligence with sales and SMEs to capture process scope, volume profiles, target SLAs/XLAs, compliance needs, application landscapes (e.g., ERP/CRM/ITSM), and budget constraints.
• Solution design: Architect comprehensive BPO managed services solutions including target operating model (onshore/nearshore/offshore), staffing and location strategy, workflows/case management, automation.
• Transition and transformation planning: Define knowledge transfer, parallel run, go-live, and stabilization plans with risks, controls, SOPs/runbooks, and gated readiness criteria.
• Proposal development: Create compelling proposals, pricing models, and Statements of Work that clearly articulate business benefits, scope, delivery model, assumptions, and risk mitigation.
• Presentations and demonstrations: Deliver persuasive narratives, solution walkthroughs, and proof-of-concepts to executive and technical stakeholders; defend solution choices and commercials.
• Service management and governance: Define SLAs/XLAs, KPI frameworks, reporting and analytics, and governance cadence; embed continuous improvement and gain-share mechanisms.
• Security, risk, and compliance: Incorporate privacy, data residency, SoD, identity/access controls, and industry standards (e.g., ISO/SOC) into solution design and delivery approach.
• Collaboration: Partner closely with sales, delivery/operations, engineering/automation, and finance/legal to ensure solutions are deliverable, defendable, and aligned with client expectations.
• Continuous improvement: Capture lessons learned from pursuits and delivery feedback to enhance solution templates, benchmarks, and presales processes.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just "keeping the lights on." We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do-and who you do it with.

Operate brings together technology, talent, and global delivery capabilities to provide ongoing outcomes and measurable client value. You will work closely with sales, COEs, delivery leaders, and finance/commercial teams in a collaborative, high-energy environment.

Enough about us, let's talk about you

• 12+ years in presales, solution architecture, or similar technical role within the BPO managed services industry.
• Proven delivery background, preferably delivering Finance or HR or SCM BPO services
• Strong command of deal financials and pricing strategies, including FTE, transaction, and outcome-based models and SLAs.
• Demonstrated ability to design and present comprehensive managed services solutions, develop SoWs, and deliver persuasive client presentations.
• Solid understanding of Finance back-office processes (R2R, P2P, O2C, FP&A), HR, Supply Chain, and Procurement operations.
• Familiarity with industry best practices and emerging trends in back office finance operations
• Excellent communication and storytelling skills; ability to translate complex technical and process concepts for both technical and non-technical audiences.
• Strong analytical and problem-solving skills with a track record of identifying client needs and developing innovative, pragmatic solutions.
• Proven ability to work effectively in cross-functional teams and collaborate with stakeholders at all organizational levels.

Total Rewards

The salary range for this position is $126,000 - $234,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.