Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.
Key Responsibilities
• Design, develop, enhance, test, and support applications built on IBM mainframe technologies.
• Develop and maintain batch and online programs using COBOL and/or PL/I with JCL-based scheduling and execution logic.
• Work with CICS transaction programs and IMS DC / IMS DB components for online and database processing.
• Develop, tune, and troubleshoot DB2-based programs, SQL queries, stored logic, and data access routines.
• Support interfaces or reporting solutions involving SQL Server where required in the application ecosystem.
• Use REXX and related tooling for automation, utilities, diagnostics, and productivity improvements.
• Perform root-cause analysis for production incidents, implement bug fixes, and support release / deployment activities.
• Participate in impact analysis, code reviews, unit testing, system testing support, and documentation updates.
• Collaborate with business analysts, testers, infrastructure teams, and downstream / upstream application teams.
• Contribute to application stability, performance improvements, technical debt reduction, and modernization-readiness activities.
Required Qualifications
• Bachelors degree in computer science, Engineering, Information Systems, or equivalent practical experience.
• Strong hands-on experience with JCL, PL/I, COBOL, CICS, IMS DC/DB, IBM DB2, SQL Server, and REXX.
• Experience in production support, problem determination, defect fixes, and enhancement delivery in a controlle d enterprise environment.
• Good understanding of batch processing, online transaction processing, datasets, file structures, job scheduling, and environment promotion.
• Ability to read and analyze legacy code, identify dependencies, and implement safe changes with minimal business disruption.
• Working knowledge of SDLC, change management, release processes, and documentation practices.
• Strong debugging, troubleshooting, and communication skills.
Preferred Skills
• Exposure to insurance, banking, or other high-volume regulated enterprise environments.
• Experience with source control, DevOps / deployment tooling, mainframe utilities, and job scheduling products.
• Familiarity with modernization initiatives such as API enablement, data extraction, service integration, or code refactoring.
• Knowledge of performance tuning, data reconciliation, and interface support across distributed systems.
Core Competencies
• Attention to detail in legacy environments
• Problem-solving under production timelines
• Team collaboration and communication
• Quality and risk awareness
• Continuous improvement mindset
Salary Range - CA$ 100,000 - CA$ 120,000 Per Year
TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
