ServiceNow

Machine Learning Engineer, GAI Search Platform - Moveworks

ServiceNow • $120K — $160K *
Mountain View, CA 94040In-Person
Information Technology
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • 3+ years of experience in engineering roles.
  • Strong motivation to enhance product speed and scalability with a focus on customer success.
  • Direct experience with search platforms, including traditional retrieval, ranking, or question answering systems.
  • Knowledge in fields such as text processing, information retrieval, natural language understanding, or machine learning.

Responsibilities

  • Drive development of the search platform with new LLM-enabled features in a dynamic setting.
  • Enable product teams to rapidly build applications and features for large-scale customer deployment.
  • Systematically evaluate and improve search model performance with innovative methodologies.
  • Collaborate with diverse teams including product, user experience, and engineering to create effective solutions.
  • Focus on quality, security, privacy, and scalability in development processes.

Benefits

  • Flexible work personas; options for remote or in-office work are available.
  • Collaborative team environment that emphasizes speed and problem-solving.
  • Opportunity to work on advanced technologies in the AI and search space.
  • Engagement with cross-functional teams to drive product improvements.
Full Job Description
Job Description

What You Will Do

We are looking for Machine learning engineers to join our GenAI Search Platform team to improve our search-based question answering systems, utilizing both traditional machine learning and cutting-edge generative AI technologies. At Moveworks, we build conversational search systems to provide instant answers to enterprise users' questions. We deliver business intelligence support by combining modern information retrieval with the latest advancement in natural language understanding, including LLMs (large language models). By accurately retrieving, matching, ranking, and summarizing text snippets grounded in heterogeneous knowledge sources, our search products are reshaping the enterprise search experience for millions of our customers' employees.

The search platform team works closely with the ranking, product, design, infrastructure and data science teams to drive our agentic search products to the next generation of capabilities focusing on performance and enterprise readiness.

We're building a team that thrives on moving fast, solving challenging product and engineering problems, and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.
  • Drive the development of our search platform with new LLM-enabled generative AI features in a fast-paced environment. This platform would enable product teams to build new applications and features quickly, ship new prototypes to customers at scale, evaluate and iterate on ranking improvements in a systematic manner, and enforce guarantees on quality, security, privacy and scalability.
  • Develop systematic evaluation metrics and methodology for our search models, leveraging LLMs to address unique challenges in the enterprise such as security and privacy.


Qualifications

What You Bring To The Table
  • 3+ years of engineering.
  • Passionate about helping product and ranking teams move faster and scale their solutions better in an environment where everyone cares deeply about customer impact and success.
  • First-hand experience relevant to search platforms such as traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems.
  • Background in text processing, information retrieval, natural language understanding, or machine learning.

Nice to Have
  • Experience with (or desire to learn) large language models, retrieval augmented generation (RAG), and agents.
  • Experience in Python. Contributing to mature python libraries or platform code, including open-source repositories is a nice to have.
  • Experience in Golang (not required).


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

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ServiceNow Careers

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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