The impact you will have:The Softchoice Advisory Services Technical Advisor is a customer-facing role focused on helping customers deploy and utilize their M365 licensing by leveraging the Microsoft guidance and documentation in addition to the Softchoice developed resources. By following the established methodology, the Advisory Services Engineer will remotely advise customers how to enable their Microsoft 365 (O365 & EMS) and Copilot environments using Microsoft best practices.
Advisory Services takes a solution-centric approach, providing customers with tools and best practices, significantly increasing customer success with Microsoft 365 workload deployments.
Our team is looking for you; a technical advisor that will deliver our branded service through great teamwork, a positive attitude, customer focus and experience in advising and guiding customers to realize their Microsoft 365 investment by embracing our value of We Have Customer Passion.
What you'll do:- Deliver an Exceptional Customer Experience.
- Deliver customer facing hands-off technical planning (remediation) and deployment guidance.
- Leverage provided technical guidance and presentation materials to articulate the process of technical onboarding.
- Utilize Microsoft designed step-by-step deployment guides to effectively, remotely assist customers while they deploy Microsoft 365, Copilot, and security services.
- Interact daily with your team members, as well as other members from the Services department.
- Leverage Microsoft FastTrack SMEs as support when technical roadblocks emerge to diagnose appropriate next steps.
- Collaborate to provide and share technical issue resolution knowledge and deployment/ adoption processes and best practices.
- Maintain strong working knowledge of our services, including scope, delivery resources, and all required tools and products.
- Attend Microsoft FastTrack Community calls and Office Hours to stay connected and up to date on Microsoft programs and available resources.
- Suggest ways to optimize our ability to serve the customer and meet our financial goals through the program.
What you'll bring to the table:- Bachelor's Degree in Computer Science or a related field, or 2-4 years of experience customer support
- 2+ year of implementation experience in Intune, Active Directory environments, Office 365 (Exchange Online) and Defender.
- Understanding of Active Directory, Azure AD / Azure AD Connect, ADFS, and Microsoft cloud identity management technologies.
- Demonstrated administrator knowledge of Microsoft on-premise communications and collaboration systems such as Exchange and OneDrive for Business.
- SharePoint knowledge is a plus.
- Microsoft Certifications are a plus.
Compensation:A reasonable estimate of the current base pay range for this position in Canada is $76,500 to $102,000 annually.
Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.
Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:
- Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
- Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
- Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
- Additional Perks: Employee Discount Program
Not sure if you qualify? Think about applying anyway:We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
